Walk-In Drive | Technical Chat Support | 27th Sept 25 | Hyderabad

2 days ago

New Delhi, India HCLTech Full time

HCLTech | Walk-In Drive | Technical Support | 27th Sept 25 | HyderabadInterested candidates can walk in for an interview on:Dates: 27th Sept 25Timing: 10:30 AM - 3:00 PMWalk-In Address: Advance Business Hub, An Ascendas IT Park, Building H-01B, Phase 2, HITEC City, Hyderabad, Telangana 500081Work Location: HyderabadContact Persons: Ashish DurgapalPlease carry:- 2 Updated Resume - 1 ID Proof (Do not bring any laptops, pen drives, or electronic devices)Technical Troubleshooting Support Executive (Blended Process)- Designation: Analyst - Experience Required: 1.5+ yearsPerks & Benefits:- Shift Timings: Rotational Shifts - Working Days: 5 Days (Work from Office) - Week Offs: Saturday & Sunday Fixed Off - Cab Facility: Both Sides (chargeable) - Employment Type: Full-TimeJob ProfileResponsibilities- Minimum 1 year of hands-on experience in CHAT channel in customer care or technical troubleshooting process - Willingness to work in a high-pressure, fast-paced environment with tight deadlines and dynamic priorities. - Open to working in 24/7 rotational shifts, including night shifts and weekends. - Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms. - Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.Required Technical Skills- Basic knowledge of web page designing, HTML, CSS and JavaScript. - Proficient in multitasking and prioritizing tasks to meet deadlines. - Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics. - Excellent written and verbal communication, with the ability to adapt tone and style based on the audience. - Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.Communication Skills- Excellent communication, organization, and client-facing skills. - Effective feedback delivery tailored to analysts' skills and tenure.General Requirements for All Roles- Shift: US Shifts (Night Shifts) - Customer Service Skills: Empathy, ownership, and sincerity are crucial. - Qualification: Any graduate (we are not hiring undergrad or people with Internship experience)Know someone who would be a perfect fit? Share this postLooking forward to seeing you there

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