Customer Relationship Executive

4 weeks ago

Kottayam, Kerala, India Elearning Design Center Full time

Company: ImmerseLearn

Location: Remote (India-based)

Type: Full-time

About Immerse Learn

Immerse Learn is a leading provider of immersive training solutions using Virtual Reality (VR) for skilled trades and healthcare. Our programs prepare students for globally recognized certifications in HVAC, Solar, Automotive, Medical Assisting, and more.

We are expanding our team and are looking for a Customer Relationship Executive based in India to support our growing student base in the U.S.

Role & Responsibilities
  • Conduct demo calls with prospective students for our certification programs.
  • Build trust and provide guidance on program details, enrollment process, and next steps.
  • Answer student inquiries and ensure a positive onboarding experience.
  • Maintain ongoing communication with students to support engagement and satisfaction.
  • Collaborate with the sales and support team to meet enrollment targets.
  • Prepare reports and provide feedback on student interactions.
Qualifications
  • Bachelor's degree in Business, Communications, or a related field (preferred).
  • 1–3 years of experience in customer relations, inside sales, or student support.
  • Prior experience working with U.S.-based customers or in international markets is a plus.
  • Excellent English communication skills (written and spoken).
  • Confident, professional, and fluent in conducting virtual presentations.
  • Strong interpersonal skills and ability to connect with students.
What We Offer
  • Remote role based in India.
  • Competitive base salary,(40-50k).
  • Performance-based sales bonus.(Approx 4000₹ on per enrolment)
  • Opportunity to grow with a global EdTech company.

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