Assistant Customer Service Manager-Voice
2 weeks ago
Job Title: Assistant Manager – Customer Service (Inbound Voice Process, B2C)Work Location: Kochi (onsite role).Department: Customer Support / Contact CenterReports to: Manager / Operations Head⸻Job Summary:We are seeking an experienced Assistant Manager – Customer Service to oversee a team of 20+ inbound customer service executives in a B2C voice process environment. The role involves driving service excellence, ensuring process compliance, handling escalations, and mentoring the team to deliver superior customer experiences.⸻Key Responsibilities:Team Leadership & Management• Lead, coach, and manage a team of 20+ customer service associates.• Monitor daily performance, ensure adherence to schedules, and manage workforce planning.• Conduct performance reviews, one-on-one discussions, and team huddles.Customer Service Delivery• Ensure timely and professional resolution of inbound customer queries and complaints.• Handle escalations and ensure first call resolution (FCR).• Maintain key SLAs including AHT, CSAT, NPS, and quality scores.Performance & Reporting• Track and analyze team performance against KPIs.• Prepare daily/weekly/monthly MIS and share insights with management.• Identify improvement areas and implement corrective measures.Process Excellence & Compliance• Ensure process adherence, quality standards, and compliance with company policies.• Collaborate with training and quality teams to upskill team members.• Drive continuous improvement initiatives to enhance customer experience.Employee Engagement & Development• Support hiring, onboarding, and training of new associates.• Motivate team members through recognition programs and engagement activities.• Develop high-potential employees for future leadership roles.⸻Key Skills & Competencies:• Strong leadership and team-handling ability (20+ associates).• Excellent communication and interpersonal skills.• Knowledge of call center KPIs: AHT, FCR, CSAT, NPS, Attrition, Shrinkage.• Problem-solving and conflict management skills.• Proficiency in MS Excel, MIS reporting, and call center tools/CRM.⸻Qualifications & Experience:• Graduate in any discipline.• 4–7 years of experience in customer service (Inbound Voice, B2C).• Minimum 1–2 years of experience in team handling (30+ members).• Exposure to BPO / BFSI / Telecom / E-commerce industries preferred.Interested candidates are invited to share their CV via WhatsApp at 9934827654 or email at Sumankumari1@policybazaar.com. Please include the following details in your application:- Name- Phone number- Total experience- Current CTC- Notice period- Date of Birth- Languages spokenLet's connect and build something amazing together
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International Sales Voice Process
3 days ago
New Delhi, India Bring My Customer Full timeCompany DescriptionBring My Customer provides a productized customer acquisition system for business growth. We specialize in hiring and training dedicated Customer Acquisition Specialists who generate consistent, qualified leads through authentic conversations across LinkedIn, Email, and Social platforms. Our fully managed system helps businesses achieve...
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Customer Service Manager
1 week ago
Delhi, Delhi, India Voice HR Full time ₹ 1,20,000 - ₹ 2,50,000 per yearWe are looking for Customer Service Manager (Sales) open market with leading NBFC Location - Delhi CTC Max 2.5 Fixed Interested candidate can call Neha
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International Sales Voice Process
1 week ago
New Delhi, India Bring My Customer Full timeCompany DescriptionBring My Customer provides a productized customeracquisition system for business growth. We specialize in hiring and training dedicatedCustomerAcquisition Specialists who generate consistent, qualified leads through authentic conversations across LinkedIn, Email, and Social platforms. Our fully managed system helps businesses achieve...
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Customer Service Executive
1 week ago
New Delhi, India PALMONAS Full timeJob Title: Customer Service Executive (Voice Process)Location: Koregaon Park, PuneCompany: PalmonasDepartment: Customer Support / OperationsEmployment Type: Full-time, On-siteAbout Palmonas:Palmonas is a modern demi-fine jewelry brand offering contemporary, versatile designs that bridge the gap between fine and fashion jewelry. We focus on delivering a...
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Speech AI Engineer
3 weeks ago
New Delhi, India The Future of Voice Full timeOverviewWe’re building the future of voice — intelligent, expressive, multilingual systems that can understand, respond, and connect with humans naturally.As our Speech AI Engineer, you’ll be part of a high-performance team designing voice intelligence that powers conversational platforms for governments, enterprises, and next-gen contact centers.Your...
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Customer Service Executive
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeLocation - Mumbai & ThaneHiring for Customer Service Executive -Voice ProcessExcellent communication skills and flexible to work in 24*7 shifts. Candidates with International customer service (voice) experience preferred Candidates from any other industry can also apply Graduate and above with minimum 12 months experience and HSC with minimum 18 months...
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Customer Service Executive
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeLocation - Mumbai & ThaneHiring for Customer Service Executive -Voice Process- Excellent communication skills and flexible to work in 24*7 shifts. - Candidates with International customer service (voice) experience preferred - Candidates from any other industry can also apply - Graduate and above with minimum 12 months experience and HSC with minimum 18...
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Customer Service Analyst
3 days ago
New Delhi, India Floatap Full timeCompany Description We have an opportunity for a Customer Service Analyst (International Voice Process) for a Top MNC Banking captive client in Pune. To briefly discuss the opportunity-Please feel free to email us with your resume at sushmita@floatap.com OR drop a text over WhatsApp to our Talent Advisors at 7386509307. Do mention time slot or...
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International Voice – Customer Service
4 weeks ago
New Delhi, India Tata Consultancy Services Full timeTCS BPS IS HIRING FOR International Voice – Customer Service Role at Mumbai!Kindly go through the norms below and apply only if it’s relevant for you.Job Role: Customer Service AssociateJob Location: Mumbai (Malad, Thane)Experience required:- 1-12 Years in the contact center industryJob Requirement:- Candidates with international customer service (VOICE)...
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Gurugram, New Delhi, Noida, India Ayka Communication Full time ₹ 30,00,000 - ₹ 65,00,000 per yearInternational Process is hiring for the Customer Service Executive.Post: Customer Service Executive / Customer Support Executive (Voice Process)Process:- Voice Process / Chat Process (Voice Process)Note:- Work From Office.Salary :- 3 Lack CTC to 6.5 Lack CTCLanguage Mandatory:-Hindi & English Communication.Roles and ResponsibilitiesThis is a premium Voice...
