Operations Manager

2 weeks ago

Chennai, India HCLTech Full time

HCLTech is hiring for Operations Manager for Chennai Location


Experience: 10+ Years

Work Mode: Work From Office

Employment Type: Contract employment


Skillset required for Operations Manager

The role of an IT Application Operations Manager requires a diverse skill set encompassing technical expertise, managerial abilities, and strong communication skills.

Technical Proficiency:

· In-depth understanding of IT applications, systems, and infrastructure.

· Knowledge of various operating systems, databases, and programming languages.

· Familiarity with software development methodologies such as Agile or DevOps.

· Ability to troubleshoot technical issues and provide solutions.

IT Operations Management:

· Experience in managing IT operations, including application deployment, monitoring, and maintenance.

· Proficiency in ITIL (Information Technology Infrastructure Library) or other IT service management frameworks.

· Incident and problem management to minimize downtime and disruptions.

Project Management:

· Strong project management skills to oversee the implementation of new applications or system upgrades.

· Ability to define project scope, objectives, and deliverables.

· Experience with project management tools and methodologies.

Team Leadership and Collaboration:

· Leadership skills to motivate and manage a team of IT professionals.

· Ability to delegate tasks effectively and foster a collaborative work environment.

· Mentorship and coaching to develop team members' skills and expertise.

· Collaboration with cross-functional teams, including developers, testers, and business stakeholders.

Communication Skills:

· Excellent communication skills, both verbal and written, to interact with technical and non-technical stakeholders.

· Ability to convey complex technical concepts in a clear and concise manner.

· Active listening skills to understand requirements and concerns from various stakeholders.

· Presentation skills to deliver updates, reports, and proposals to senior management.

Problem-Solving and Decision-Making:

· Strong analytical and problem-solving skills to identify root causes of issues and develop effective solutions.

· Ability to make informed decisions under pressure, considering technical constraints and business requirements.

· Continuous improvement mindset to drive efficiency and effectiveness within the IT operations.

Change Management:

· Experience in change management processes to implement changes seamlessly while minimizing disruptions.

· Ability to assess the impact of changes on IT operations and coordinate communication and training efforts accordingly.

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