Operations Manager

1 month ago

Chennai, India HCLTech Full time
HCLTech is hiring for

Operations Manager

for

Chennai

Location

Experience:

10+ YearsWork Mode:

Work From OfficeEmployment Type:

Contract employment

Skillset required for Operations Manager

The role of an IT Application Operations Manager requires a diverse skill set encompassing technical expertise, managerial abilities, and strong communication skills.

Technical Proficiency:

· In-depth understanding of IT applications, systems, and infrastructure.· Knowledge of various operating systems, databases, and programming languages.· Familiarity with software development methodologies such as Agile or DevOps.· Ability to troubleshoot technical issues and provide solutions.

IT Operations Management:

· Experience in managing IT operations, including application deployment, monitoring, and maintenance.· Proficiency in ITIL (Information Technology Infrastructure Library) or other IT service management frameworks.· Incident and problem management to minimize downtime and disruptions.

Project Management:

· Strong project management skills to oversee the implementation of new applications or system upgrades.· Ability to define project scope, objectives, and deliverables.· Experience with project management tools and methodologies.

Team Leadership and Collaboration:

· Leadership skills to motivate and manage a team of IT professionals.· Ability to delegate tasks effectively and foster a collaborative work environment.· Mentorship and coaching to develop team members' skills and expertise.· Collaboration with cross-functional teams, including developers, testers, and business stakeholders.

Communication Skills:

· Excellent communication skills, both verbal and written, to interact with technical and non-technical stakeholders.· Ability to convey complex technical concepts in a clear and concise manner.· Active listening skills to understand requirements and concerns from various stakeholders.· Presentation skills to deliver updates, reports, and proposals to senior management.

Problem-Solving and Decision-Making:

· Strong analytical and problem-solving skills to identify root causes of issues and develop effective solutions.· Ability to make informed decisions under pressure, considering technical constraints and business requirements.· Continuous improvement mindset to drive efficiency and effectiveness within the IT operations.

Change Management:

· Experience in change management processes to implement changes seamlessly while minimizing disruptions.· Ability to assess the impact of changes on IT operations and coordinate communication and training efforts accordingly.

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