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Customer Success Executive

2 months ago

Jamnagar, India Unboxfame Official Full time

Welcome to Unboxfame- your key to a robust branding strategy. We connect great companies with the most creative minds. With a belief to disrupt the traditional agency model and deep dive into the world of creative branding, our aim is to touch hearts and not just minds. Our focus on creativity, innovation and quality helps go beyond customer expectations. Unlike traditional brand naming agencies, our platform offers more than just a typical branding experience.


Job Description:


We are seeking a highly motivated and skilled CRM Specialist to join our dynamic team. As a CRM Specialist, you will play a crucial role in managing our Customer Relationship Management (CRM) system, ensuring its effectiveness in supporting the sales team and enhancing customer retention strategies. The ideal candidate will have a strong understanding of CRM principles, excellent communication skills, and a proactive approach to optimizing customer relationships.


Key Responsibilities:


CRM Management:

1. Oversee the day-to-day operations of the CRM system.

2. Ensure data accuracy, completeness, and consistency within the CRM database.

3. Implement best practices for data entry, maintenance, and data security.


Customer Retention:

1. Develop and implement strategies to enhance customer retention.

2. Analyze customer data to identify trends and opportunities for improvement.

3. Collaborate with marketing and sales teams to create targeted retention campaigns.


Sales Team Support:

1. Provide support to the sales team in utilizing the CRM system effectively.

2. Conduct training sessions to ensure the sales team is proficient in using CRM tools.

3. Collaborate with sales leadership to understand their needs and tailor CRM functionalities accordingly.


Reporting and Analysis:

1. Generate reports and dashboards to provide insights into customer behavior and sales performance.

2. Analyze CRM data to identify areas for improvement and implement solutions.


Automation and Integration:

1. Explore opportunities to automate processes within the CRM system.

2. Work with IT and other relevant departments to integrate CRM with other business systems.


Qualifications:

1. Bachelor's degree in Business Administration, Marketing, or a related field.

2. Proven experience in CRM management and customer retention strategies.

3. Familiarity with CRM software and tools.

4. Strong analytical and problem-solving skills.

5. Excellent communication and interpersonal skills.

6. Ability to work collaboratively in a team environment.

7. Detail-oriented with a focus on data accuracy.

8. Candidates with Internship experience are most preferred