IT Support Executive

3 weeks ago

Surat, Gujarat, India Elite Technocrats Full time

Job Title: IT Support Executive & Admin 

Location: Work from Office 

Employment Type: Full-Time 

About the Role: 

We are looking for a skilled and proactive IT Support Executive & Admin who will not only manage IT 

infrastructure and support employees but also act as a bridge between our developer team and clients. 

The ideal candidate should be equally comfortable solving technical issues and coordinating with teams 

to ensure smooth communication and project execution. 

Key Responsibilities: 

1.) Technical: 


• Provide technical assistance to employees across Windows, Linux, and Mac environments. 


• Install, configure, and maintain computer hardware, operating systems, and software. 


• Troubleshoot and resolve hardware, software, and network-related issues. 


• Maintain IT inventory and order new equipment as required. 


• Manage and secure network infrastructure, firewalls, and servers (Windows & Linux). 


• Administer Active Directory, user accounts, and Windows Server environments. 


• Assist with IT projects, system upgrades, and deployments. 


• Provide user training and guidance on the use of technology. 


• Stay updated with new technologies and IT best practices. 

2.) Non- Technical: 


• Coordinate with the development team and clients for new queries and software changes. 


• Explain technical requirements and updates clearly to clients and developers. 


• Act as a communication bridge between client teams and the developer team. 


• Coordinate with clients and developers via phone calls, WhatsApp, email, and other communication 

platforms. 

Required Skills & Qualifications: 


• Proficiency in Windows, Linux, and Mac OS administration. 


• Strong knowledge of Microsoft 365 and Google Workspace. 


• Understanding of networking basics (LAN, WAN, VPN, DNS, DHCP). 


• Experience with Active Directory and Windows Server management. 


• Linux Server administration skills. 


• Familiarity with firewall configuration and network security. 


• Excellent troubleshooting and problem-solving abilities. 


• Strong communication skills for client and developer coordination. 

Personal Attributes:  


• Good analytical and communication skills  


• Well behaved & disciplined 


• Patient and persistent 


• Ready to take up new challenges 


• Responsible 


• Quick learner  

Required Qualifications: 

BE CE / IT / Tech, MSc IT / ICT, BSc IT, MCA, BCA 

Preferred Qualifications: 

Prior experience in IT Support, System Administration, or IT Coordinator roles. 

  • Knowledge of cloud technologies (Azure, AWS, or Google Cloud). 

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