Moustachescapes - Team Lead - B2C Sales
1 week ago
Job Description Sales B2C Team LeadDepartment: Sales (B2C)Location: Jaipur, Mansarovar RiicoReporting To: Sales Manager / Operations HeadTeam: Sales B2C Inbound Call HandlingRole Summary:As a Sales B2C Team Lead at Moustache, you will be responsible for supervising and driving a high-performance team of sales executives handling inbound bookings.Your role will include tracking daily performance, coaching team members, maintaining quality and conversion standards, and ensuring every guest interaction aligns with the brands experience and booking goals.Skills Required:- 1-2 years of team handling or supervisory experience in sales/call center roles- Excellent verbal communication and persuasive skills- Strong knowledge of CRM tools, sales funnels, and performance tracking- Ability to stay calm under pressure, manage high call volumes, and handle escalations- A collaborative, coach-like approach to leadershipKey Responsibility Areas (KRAs):Team Target Achievement- Ensure 100% achievement of monthly sales targets by driving team performance, daily monitoring, and timely interventions. (Monthly)Conversion Rate Management- Maintain a minimum team conversion rate of 7% (without tools) and 20% (with CRM, AI bot support). Identify early gaps and coach team members accordingly. (Weekly)Performance Reporting & Analytics- Publish daily reports covering lead allocation, call volume, follow-up status, and conversions. Use insights for corrective actions. (Daily)Sales Strategy Execution- Implement Moustaches sales initiatives, monitor results, and refine strategies to meet benchmarks. (Weekly)Process Discipline- Ensure timely log-ins, CRM usage, proper call tagging, and adherence to SOPs. Address deviations with corrective actions. (Daily)Escalation & High-Value Query Handling- Resolve escalated or complex guest queries promptly. Support team in converting high-value leads. (Real-time)Attrition & Retention- Maintain attrition below 30% through regular team engagement, transparent communication, and strong leadership. (Monthly)Delegation & Development- Delegate responsibilities meaningfully to promote individual team member growth. Monitor development progress. (Ongoing)Training & Capability Building- Share daily property and policy updates. Identify and groom one high-potential team member per quarter for promotion. Promote upselling and cross-selling. (Weekly / Quarterly)Call Quality & Feedback Loop- Conduct regular call audits using a checklist. Provide constructive feedback and create improvement plans. (Weekly)Cross-Functional Coordination- Coordinate with CRM, Experience, and Inventory teams to align strategy and resolve issues quickly. (As needed)Team Engagement & Morale- Foster a motivating team environment. Publicly recognize achievements and privately address concerns. (Ongoing)Onboarding Ownership- Lead onboarding and training for new joiners. Ensure readiness within 7 working days. (Per Joiner)1:1 Performance Reviews- Conduct structured weekly one-on-one reviews. Provide written, data-backed feedback. (Weekly)Pipeline Visibility & Follow-Up Hygiene- Maintain a live dashboard of open, active, and follow-up leads. Ensure no guest remains unattended. (Daily)Inventory Push Contribution- Drive bookings for low-occupancy or priority properties according to the allocation strategy. (Weekly)CRM Accuracy & Hygiene- Ensure real-time updates for calls, follow-ups, and tags. No lead should remain open beyond the defined TAT. (ref:iimjobs.com)
-
Sales B2C Team Lead
2 days ago
jaipur, India Moustache Escapes Full timeJob Description Sales B2C Team LeadDepartment: Sales (B2C)Location: Jaipur, Mansarovar RiicoReporting To: Sales Manager / Operations HeadTeam: Sales B2C Inbound Call HandlingRole Summary:As a Sales B2C Team Lead at Moustache, you will be responsible for supervising and driving a high-performance team of sales executives handling inbound bookings. Your role...
-
Sales B2C Team Lead
1 week ago
Jaipur, Rajasthan, India Moustache Escapes Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description – Sales B2C Team LeadDepartment: Sales (B2C)Location: Jaipur, Mansarovar RiicoReporting To: Sales Manager / Operations HeadTeam: Sales B2C – Inbound Call HandlingRole Summary:As a Sales B2C Team Lead at Moustache, you will be responsible for supervising and driving a high-performance team of sales executives handling inbound bookings....
-
Sales B2C Team Lead
3 days ago
Jaipur, Rajasthan, India Moustache Escapes Full time ₹ 5,00,000 - ₹ 25,00,000 per yearJob Description Sales B2C Team LeadDepartment: Sales (B2C)Location: Jaipur, Mansarovar RiicoReporting To: Sales Manager / Operations HeadTeam: Sales B2C Inbound Call HandlingRole Summary:As a Sales B2C Team Lead at Moustache, you will be responsible for supervising and driving a high-performance team of sales executives handling inbound bookings. Your role...
-
B2C Sales Team Lead
1 week ago
Jaipur, Rajasthan, India Duru Cooperation Full time ₹ 2,00,000 - ₹ 8,00,000 per yearRole & responsibilities1 - 2 years of team handling or supervisory experience in sales/call center rolesExcellent verbal communication and persuasive skills.Strong knowledge of CRM tools, sales funnels, and performance tracking.Calm under pressure; ability to manage high call volumes and escalations.A collaborative, coach-like approach to...
-
B2C Sales Expert
2 weeks ago
Jaipur, Rajasthan, India Spoilt Fox Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany descriptionSpoilt Fox is a curation-centric corporate gifting service dedicated to helping businesses build and nurture relationships through premium, high-quality gifts and seamless execution.Roles & ResponsibilityEngage directly with online inquiries via website, social media, and phone leads.Respond to customer queries, providing accurate product...
-
Moustachescapes - B2B Head
1 week ago
Jaipur, India Moustache Full timeCompany Description: Moustache offers a nationwide network of resorts, luxurious accommodations, and vibrant community living with over 20 locations across India. As an empanelled organization with the Madhya Pradesh Tourism Board, we promote adventure and tourism in the state. Trusted by over 2 million people, including 100,000+ foreign travelers and...
-
Sales Team Lead
1 week ago
Jaipur, Rajasthan, India Paytm Services Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per yearSales - Team Lead - Transit Railway - JaipurAbout Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream...
-
Sales Team Lead
5 days ago
Jaipur, Rajasthan, India Paytm Full time ₹ 1,20,000 - ₹ 3,60,000 per yearAbout the team:Dairy vertical include digital payment enablement at all Dairy outlets and its ecosystem, and other retail business. This team is predominantly responsible for handling end-to-end sales and operations of this category.About the role:To sell products or services for a company and represent their brand. Also, to manage relationships with...
-
Moustachescapes - Purchase Manager
3 hours ago
Jaipur, India Moustache Full timeProcurement Strategy- Supplier Management- Team Leadership- Budget and Cost Control- Market Research- Inventory ManagementJob Title: Purchase ManagerJob Summary:As a Purchase Manager, you will be responsible for overseeing the procurement of goods and services necessary for the organization's operations.Your role will involve developing and implementing...
-
▷ 15h Left! Territory Sales Manager
3 weeks ago
Jaipur, India NoBrokerHood Full timeJob Description Company Description NoBrokerHood is a technologically advanced visitor, community, and finance & asset management system aimed at making life secure and convenient for gated societies. Launched in 2018 as a subsidiary of NoBrokerIndia's first prop-tech unicornit has quickly become a market leader, capturing 50% market share and managing over...
