B2C Sales Team Lead

7 days ago

Jaipur, Rajasthan, India Duru Cooperation Full time ₹ 2,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • 1 - 2 years of team handling or supervisory experience in sales/call center roles
  • Excellent verbal communication and persuasive skills.
  • Strong knowledge of CRM tools, sales funnels, and performance tracking.
  • Calm under pressure; ability to manage high call volumes and escalations.
  • A collaborative, coach-like approach to leadership.

Preferred candidate profile

1 Team Target Achievement Ensure 100% achievement of monthly sales targets by driving team performance, daily monitoring, and intervention where needed. - Monthly

2 Conversion Rate Management Maintain a minimum team conversion rate of 7% without tools and 20% with support tools (CRM, AI bot). Identify gaps early and coach accordingly. Weekly

3 Performance Reporting & Analytics Publish daily reports covering lead allocation, call volume, follow-up status, and conversions. Use insights for corrective actions.- Daily

4 Sales Strategy Execution Implement Moustaches sales initiatives, monitor outcomes, and refine tactics to meet performance benchmarks.- Weekly

5 Process Discipline Ensure timely log-ins, proper CRM usage, call tagging, and adherence to sales SOPs. Take corrective steps where deviations occur.- Daily

6 Escalation & High-Value Query Handling Resolve escalated or complex guest queries swiftly. Support team in converting high-value or difficult leads. Real-time

7 Attrition & Retention (30%) Build team trust through regular engagement, transparent communication, and supportive leadership to limit attrition.- Monthly

8 Delegation & Development Delegate meaningful responsibilities to help team members grow in new areas; track individual development. -Ongoing

9 Training & Capability Building Share daily property and policy updates. Identify and groom 1 high-potential team member per quarter into a Senior Executive role. Drive upselling and cross-selling skills.- Weekly / Quarterly

10 Call Quality & Feedback Loop Conduct regular call audits using defined checklist. Share constructive feedback and design improvement plans.- Weekly

11 Cross-Functional Coordination Liaise with CRM, Experience, and Inventory teams to resolve issues, align strategy, and support real-time decisions.- As needed

12 Team Engagement & Morale Foster a culture of positive motivation. Recognize achievements publicly and address concerns privately.- Ongoing

13 Onboarding Ownership Lead onboarding and handholding of new joiners. Ensure they are floor-ready within 7 working days.- Per Joiner

14 1:1 Performance Reviews Hold structured weekly 1:1 meetings. Share written feedback with data-backed praise and areas of improvement.- Weekly

15 Pipeline Visibility & Follow-Up Hygiene Maintain a live view of open, active, and follow-up leads. Ensure no qualified guest remains unattended.- Daily

16 Inventory Push Contribution Proactively drive bookings for low-occupancy or priority properties as per allocation strategy. - Weekly

17 CRM Accuracy & Hygiene Ensure all calls, follow-ups, and tags are updated in real time. No lead to remain open beyond defined TAT.

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