Customer Care Executive

3 weeks ago

Mumbai, Maharashtra, India The Black Box Co. Full time

Job Title: Customer Service Executive / Sales – eCommerce (Gifting Sector)

Location: Fort, Mumbai

Full-Time | Experience: 3+ yrs in relevant industry

Company: The Black Box Co.

Working Days- 6 days

website- www.theblackboxco.com

Salary- 20000 to 25000 per month

About The Black Box Co.

At The Black Box Co., we believe that gifting should be meaningful, memorable, and personalized. As a growing online retailer of curated and custom gifts, we're on a mission to simplify gifting while adding a touch of style and sentiment. From corporate hampers to birthday boxes, we make moments special.

Job Overview:

We are looking for a well-spoken and customer-centric Customer Service Executive / Sales to help us scale partnerships, drive B2B sales, and expand into new customer . The ideal candidate should have experience handling customer queries, new lead generation and sales skills over the phone and using CRM software to manage interactions efficiently.

Key Responsibilities:

1. Handle inbound and outbound customer calls professionally and resolve queries efficiently.

2. Respond to customer inquiries via email, chat, and CRM systems.

3. Provide order updates, assist with returns/exchanges, and resolve complaints.

4. Maintain accurate customer records and update CRM software.

5. Coordinate with internal teams (logistics, operations, etc.) to ensure smooth resolutions.

6. Ensure excellent customer experience and maintain brand reputation.

7. Identify, target, and convert new B2B clients (corporates, startups, agencies, wedding planners, etc.)

8. Build strategic partnerships with event organizers, HR teams, and influencers

9. Manage the end-to-end sales cycle – from lead generation to pitching, negotiation, and closing

10. Use CRM tools to track pipeline, measure KPIs, and report on revenue growth

11. Explore new channels for growth: bulk gifting, white-labeling, influencer gifting, and corporate gifting

Requirements:

Minimum 3-5 year of experience in customer service / Sales (preferably in e-commerce).

Excellent verbal and written communication skills.

Proficiency in using CRM software and Microsoft Office.

Ability to handle high call volumes while maintaining professionalism.

Strong problem-solving skills and a customer-first attitude.

Gender- Female/Male

Age- 20 To 30

Education- Any Graduate/ Diploma

Perks & Benefits:

Supportive team environment.

Growth opportunities within the brand.

If you are passionate about delivering great customer experiences, apply now

Company- The Black Box Co.

Web: www.TheBlackBoxCo.com.

Thanks & Regards

Jyoti Singh

The Black Box Co.

  • Customer Care Executive

    1 week ago

    Mumbai, Maharashtra, India Fusion CX Full time

    Job DescriptionJob Description:As a Customer Care Executive for a Referral Management process in Mumbai, your responsibilities will include:- Referral Coordination:Managing and coordinating patient referrals to specialists or other healthcare providers.- Appointment Management:Scheduling appointments with specialists and ensuring timely coordination between...

  • Customer Care Executive

    2 weeks ago

    Mumbai, Maharashtra, India The Riti Full time ₹ 6,00,000 - ₹ 8,00,000 per year

    Company DescriptionThe Riti is a women's clothing company dedicated to fashion and women empowerment. We provide stylish apparel that promotes body positivity and confidence by offering diverse clothing options. Our mission is to inspire women to embrace their unique bodies and feel empowered through our products. We support and promote women empowerment and...

  • Customer Care Executive

    5 days ago

    Navi Mumbai, Maharashtra, India Torrent Diagnostics Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Torrent Diagnostics is scouting for passionate Customer care professionals for its corporate office and diagnostic centre located at Navi Mumbai.If you're empathetic, customer centric, possess good communication and interpersonal skills, then we would like to meet you.Customer Care Executive shall perform the appended tasks to ensure customers experience is...

  • Customer Care Executive

    7 days ago

    Mumbai, Maharashtra, India S M ELECTRICAL WORKS Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    post- customer care executiveLocation- AndheriEducation-GraduateExperience -1-2 yearsskill and job dutiesManaging a team of representatives offering customer support.Overseeing the customer service process.Resolving customer complaints brought to your attention.Creating policies and procedures.Planning the training and standardization of service...

  • Customer Care Executive

    24 hours ago

    Mumbai, Maharashtra, India Rentokil Initial Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role:● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:● Must...

  • Customer Care Executive

    23 hours ago

    Mumbai, Maharashtra, India Rentokil Initial Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the Role:● The Customer Care Executive/Senior Executive is responsible for contact management to strengthen the customer relationship which is the key to retention.● The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.Job Responsibilities:● Must...

  • Career Opportunities for Customer Care Executives

    1 week ago

    Mumbai, Maharashtra, India beBeeCustomerCare Full time ₹ 3,00,000 - ₹ 4,00,000

    We are seeking a Customer Care Executive to join our team in India.Job DescriptionHandle customer inquiries and resolve issues via phone, email or chat.Provide excellent customer service and support to ensure high levels of customer satisfaction.Required Skills and QualificationsEducation: Higher Secondary degreeExperience: FresherSkills: Good knowledge in...

  • Customer Care Executive

    7 days ago

    Navi Mumbai, Maharashtra, India Cubicle Consultancy Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Handle customer queries & concerns effectively through inbound & outbound callsProvide exceptional customer support by addressing inquiries, resolving issues, & offering solutionsDemonstrate a customer-centric approachCustomer CareVoice Process Required Candidate profileConduct outbound calls to follow up on customer inquiries and provide necessary...

  • Customer Care Executive

    20 hours ago

    Mumbai, Maharashtra, India HR Executive Consultants Delhi Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Candidates should be very proficient in email drafting and in Excel like pivot table, Vlookup, Hlookup, conditional formatting,etc.Excellent communication and interpersonal skillsFluency in EnglishInterested candidates plz call on

  • Urgent Search Customer Care Executive

    1 week ago

    Mumbai, Maharashtra, India Fusion CX Full time

    Job DescriptionJob Requirements:To excel as an appointment coordinator or customer care executive for an appointment scheduling role in Mumbai, you should possess:- Experience:More than one year of non-clinical experience. Freshers with excellent communication skills are encouraged to apply.- Communication Skills:Strong verbal skills, with proficiency at...