Tata Tele Business Services

1 week ago

Noida, India Tata Tele Business Services Full time

Team Member Analytics & MISDepartment: CSOFunction: DRTPosition based at (Location): NoidaReports to: Lead Dispute Analytics & MISPOSITION SUMMARY:- This role is responsible for MIS & Analytics.- The primary responsibility would be ensuring reports to be published regularly and analyzing trends.- The role would be responsible for flashing performance reports and coordination with various departments.- Additionally, the position would be responsible to ensure TRAI compliance and coordination with auditors and ensure data sharing, discussion and closure of all internal, external and M&B Audits.PRINCIPAL ACCOUNTABILITIES:- Ensuring regular flashing of MIS as desired by management.- Preparation of TRAI reports pertaining to billing disputes.- Coordination with internal and external auditors.- Ensuring all waivers approved are posted in Kenan.- Ensuring all QOS SRs are closed within the timeline prescribed by TRAI.TOTAL STAFF CONTROLLED:CRITICAL KNOWLEDGE & SKILLS:- Good Oral and Written Presentation skills.- Good knowledge and understanding of Excel, MS Access and PowerPoint Presentation.- Ability to analyze and present data for management analysis.- Good interpersonal and coordination skills.QUALIFICATIONS AND EXPERIENCE:- Graduation in any discipline with minimum 4 years of experience in MIS and Analytics with good working knowledge of excel and PPT (Telecom and dispute resolution related Experience preferred).About Us:- Transforming Businesses through Digitalization.- Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the countrys leading enabler of connectivity and communication solutions for businesses.- With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India.- With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.Our People Shape Our Journey Ahead:- We are Indias leading enabler of digital connectivity and technology solutions for businesses a feat possible only because we are fueled by the dedication and passion of our people.- We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values. (ref:iimjobs.com)

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