Supertails - Revenue Assurance Analyst
1 day ago
The Revenue Assurance Analyst is responsible for ensuring complete, accurate, and timely recognition of all revenue streams across the e-commerce marketplace. The role identifies leakages, drives root-cause analysis, strengthens controls, and partners with Category, Growth, Tech, CX, and Finance Ops teams to ensure revenue integrity across the order-to-cash cycle.Key Responsibilities:1. Revenue Validation & Reconciliation- Reconcile daily orders vs. revenue booked (web, app, POS, clinic, dark store, marketplace)- Validate settlement files from payment gateways, COD partners, logistics partners- Ensure accuracy of commissions, platform fees, delivery fees, and convenience charges- Detect mismatches between order value, settlement value, and ledger entries2. Audit of Discounts, Promos & Pricing- Validate promo codes, category discounts, cashback schemes, platform fee logic- Identify leakage from incorrect discount configurations or unauthorized promotions- Periodic price-to-revenue mapping checks across channels- Partner with Category/Growth to ensure guardrails on promo burn3. Returns, Cancellations & Refunds Governance- Audit cancellations (customer vs seller vs ops-driven) and ensure correct revenue reversal- Validate refund amounts, timelines, and gateway charges- Monitor abnormal refund patterns, abuse, or system errors- Ensure compliance with marketplace policies and SLA-linked charges4. Delivery Fee & Platform Fee Assurance- Validate delivery fee computation based on thresholds, pin codes, SLA, SDD/NDD- Identify leakages due to incorrect rule configuration in CMS or backend- Run periodic simulations to ensure rule engines match business policies5. Payment Gateway & Logistics Reconciliation- Validate MDR, gateway fees, chargebacks, and deductions- Reconcile COD handovers, remittances, undelivered returns, and fake delivery claims- Track disputes and ensure timely recovery- Highlight partner-level revenue leakages6. GST, Invoice & Compliance Checks- Validate GST rates across categories, HSN codes, and invoices- Ensure revenue classification aligns with compliance requirements- Work with Finance Controller on reconciliation of GST liability vs revenue7. Root-Cause Analysis & Control Improvement- Identify root causes for revenue loss (tech bugs, logic mismatch, CX errors, category inputs, leakage in returns, fraud)- Build controls, SOPs, alerts, and dashboards for early detection- Partner with Product/Tech to fix order engine or settlement engine issues- Track and close RCA with owners (Category, SCM, CX, Tech)8. Reporting & Dashboards- Build automated dashboards (Sheets/Excel/PowerBI) for:- Revenue leakages- Promo misuse- Delivery fee collection- Refund losses- Rate-card validation- Present monthly revenue assurance scorecards to leadershipQualifications & Experience:- Bachelor's degree in Data Analytics, Statistics, Mathematics, Economics, Engineering, or related field- 2-5 years in revenue assurance, internal audit, FP&A, or finance ops- Experience in e-commerce, fintech, retail, logistics, marketplace preferred- Strong Excel/Sheets skills; SQL/Python/PowerBI is a plus- Strong understanding of order lifecycle, payment gateways, reconciliations (ref:iimjobs.com)
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