TATA AIA

3 weeks ago

Mumbai, India TATA AIA Life Insurance Full time

Senior Manager - HDFC Bank All channel - Bancasssurace

- To design and execute plan for improving quality targets of the channel

- Strong experience to manage Persistency across cohorts

- Product level, process level, geography specific deep dive on reasons and solutions to improve persistency

- To build green channel for various initiatives launched by bank

- To Enable all Digital and IT related enhancements across all channels for process refinements

- To work closely on sharp data analytics across all quality parameters and present charter based solutioning of projects

- Ability to manage business leakages - freelook etc

- To work closely with bank back end teams for smooth day to day quality engagements and reviews regularly

- Work very closely with internal cross functional and partner teams to deliver business objectives

- To extend all support to filed Sales and HO teams deliver business objective

- Understanding of dynamics of partnership-based distribution networks

- Designing internal sales drives across partner facing parameters

- Execution mindset for proposed drives

- Seamless coordination with various cross functional and internal stakeholders

- Proven track record of managing partner stakeholders

- Well versed with corporate governance thumb rules in Insurance sector

- Identifying and developing whitespaces in existing business equations

- Proactive approach on initiatives and business deterrents

- Scope of duties is dynamic in nature

B Organizational Relationships

Reports To AVP - Business Quality

Supervises - NA

C Job Dimensions:

- Geographic Area Covered Zone/ Cluster

- Internal Stakeholders Finance, BIU

- Product Management

- CDOPS

- Branch Operations

- Distribution Operations, Compliance, Legal, IT, Digital

- External Bank HO Channel Partner

D Key Result Areas:

- Organization Process Key Contributions

- Achieve targets - Persistency across cohorts and channels

- Protect business leakage.

- VONB for the channel

- Monitor sales & provide support - Analyze the productivity of operation team to ensure they are delivering as per expectations

- Maintain and observe Company's internal control and standards

- Implement and observe the Company's Compliance Policy

- Act as an escalation point for issues pertaining to quality

- MIS & Reporting - Design and circulate business MIS and reports to various stakeholder as required

- Analyze data cuts on Business Performance and share the findings with the supervisors

- Risk - Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines.

- Highlight and recommend process gaps, flaws and process changes

E Skills Required:

- Technical - Project/Ops experience of Banking environment

- Partner management

- Product/Subject matter expertise

- Strong cross departmental collaboration skills

- Business perspective, planning & reviews

- Finance / Insurance industry awareness

- Self-management and key attention to details

- Problem solving skills

- Peer level co-ordination and influencing skills

Essential Desired:

Qualification : PG/MBA PG / MBA

Experience: 8-10 years Sales/Project/Ops Experience (Insurance / Financial Service Background / Direct Sales)

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