Technical Support Executive

1 week ago

Bengaluru, India SYSINNOVA Infosystems Pvt Ltd Full time

We're seeking an experienced CPaaS Technical Support Engineer to provide exceptional technical support for our CPaaS platform. The ideal candidate will have a strong technical background in telecommunications, cloud computing, and software development, as well as excellent problem-solving and communication skills.

Tasks

1. Technical Support: Provide technical support to customers via phone, email, chat, or inperson, resolving technical issues related to our CPaaS platform.

2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis.

3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities.

4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing.

5. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM and ticketing systems.

6. Collaboration: Collaborate with cross-functional teams, including sales, product development, and QA, to identify and resolve technical issues.

Requirements

1. Education: Bachelor's degree in Computer Science, Information Technology,

Telecommunications, or a related field.

2. Technical Skills: Strong technical background in telecommunications, cloud computing, and software development.

3. CPaaS Platform Experience: Experience with CPaaS platforms preferred.

4. Problem-Solving Skills: Excellent problem-solving skills, with the ability to analyze complex technical issues.

5. Communication Skills: Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.

Experience: 2+ years of experience in technical support, preferably in a CPaaS or telecommunications environment.

2. Cloud Platforms: Experience with cloud platforms, such as AWS, Azure, or Google Cloud.

3. DevOps: Experience with DevOps practices and tools, such as Jenkins, Docker, or Kubernetes.

4. Programming Skills: Familiarity with programming languages, such as Python, Java, or C++.


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