Customer Relationship Executive

3 weeks ago

Mumbai, India Seven Consultancy Full time

JOB DETAILS


1. Conduct annual planning and budgeting for the customer relations department (both Sales and Service) in alignment with Royal Enfield India goals and the dealership senior management ensuring complete process adherence laid down by Royal Enfield India.
2. Define customer relationship programs and key initiatives for Sales and Service divisions in association with the dealership senior management to achieve customer satisfaction index at the dealership
3. Track and monitor customer relations initiatives and provide guidance and course corrections to ensure high effectiveness of the CR programs and initiatives
4. As a key owner for all the customer relation processes, ensure seamless integration of customer interactions and information flow across all customer touch points
5. Conduct internal meetings with the customer relations team and senior Sales,Service and Marketing team to create action plans, allocate responsibilities and set internal deadlines for driving key CR initiatives
6. Analyze customer satisfaction levels and define customer specific plans to ensure delight for all current and prospective customers
7. Provide quality feedback and update to the dealership management and the sales team on the overall quality of customer interactions and highlight issues if any
8. Maintain and monitor Sales and Service divisions customer relations department KPIs (including CSI) for business analysis
9. Monitor and own all customer satisfaction process in sales and service, and ensure high performance for the dealership on all customer satisfaction scores
10. Conduct regular reviews of CSI with the Sales and Service senior management and highlight areas of concern and define an overall action plan
11. Monitor the implementation and effectiveness of planned customer specific initiatives
12. Independently engage with customers to take feedback and drive process improvement especially those with low CSI scores
13. Consolidate best practices across the industries around customer delight and drive new and innovative initiatives
FUNCTIONAL AREA
Customer Relationship Executive, Customer Relationship Manager, CRM, CRE, CRE job for Automobile Industry in Mumbai, Customer Relationship Executive job for Automobile Industry in Mumbai, Car Showroom, Retail industry, Customer Relationship Executive for Showroom in mumbai, Automobile placement agencies in Mumbai, Automobile Recruitment agencies in Mumbai, Automobile placement agencies in Maharashtra, Automobile Recruitment agencies in Maharashtra, Automobile placement agencies in India, Automobile Recruitment agencies in India, placement consultancy in Mumbai, best placement consultancy in Mumbai, top placement consultancy in Mumbai, placement consultancy in India, best placement consultancy in India, top placement consultancy in India.
Apply Now

  • Customer Relationship Executive

    4 days ago

    Mumbai, India Metaagrow Full time

    **Customer Relationship Executive** **Job Title**: Customer Relationship Executive / Customer Account Executive We are seeking an experienced Executive to join our growing team. As a Customer Relationship Manager / Customer Account Manager, you will be responsible for managing a portfolio of key accounts and ensuring customer satisfaction through effective...

  • Customer Relationship Executive

    2 weeks ago

    Mumbai, Maharashtra, India Sam Associates - Tufflam Full time

    **Urgently required for the post of - Customer relationship executive - Fort, Mumbai** **Experience**: 1 to 5 years **Salary Package **:as per company norms **Notice Period**: Immediate Joiner **Role & Responsibility**: We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive in the Manufacturing...

  • Customer Relationship Executive

    4 days ago

    Mumbai, Maharashtra, India Sam Associates - Tufflam Full time

    Urgently required for the post of **Customer relationship executive** - **Mumbai** **Experience**: 2 to 6 years **Salary Package**: as per company norms **Notice Period**: Immediate joiner We are seeking a dynamic and customer-focused individual to join our team as a Customer Relationship Executive in the Manufacturing industry. The primary responsibility...

  • Customer Relationship Executive

    1 day ago

    Mumbai, Maharashtra, India Mahindra First Choice Wheels Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionMahindra First Choice Wheels is India's leading used auto platform business, organizing the market by aggregating demand and supply. With the largest pan-India used car retailing network and fast-growing partnerships, Mahindra First Choice procures used vehicles efficiently. The company also operates , the #2 auto-content portal in the...

  • Customer Relationship Executive

    7 days ago

    Mumbai, India Galaxy Auto Works Full time

    We are looking Customer Relationship Executive in Auto industry( 3-5 years exp) **Qualification: - ** MBA (Marketing/ Operations), BBA or Bachelor’s degree in any field, B.tech.(mech/auto). **Salary**: ₹30,000.00 - ₹40,000.00 per month Schedule: - Day shift **Experience**: - Customer relationship management: 3 years (required) **Language**: -...

  • Customer Relationship Executive

    2 days ago

    Mumbai, India Sejal Group Full time

    **Relationship Executive Responsibilities**: - Dealing with potential clients to gauge the utility and viability of prospective working relationships. - Ensuring regular contact with existing clients to maintain our company's presence. - Repairing disengaged or fractured relationships. - Conducting in-depth needs assessments to better understand each...

  • Customer Relationship Executive

    1 week ago

    Mumbai, India Triedge Solution Full time

    Position**:Customer Relationship Executive** Salary : 10000-15000/Monthly Location : Mumbai Job Role: 1. Hiring Customer Relationship Executive Fresher in Video Advertising. 2. Identifying Prospective Clients and Would be Pitching them Corporate films, TV Ads, Animations films, & Products films Offerings On Phone Call / In Person. 3. Making Face to Face...

  • Customer Relationship Executive

    2 weeks ago

    Mumbai, India Pramahal Services International LLP Full time

    Hello , Very Good Morning , One of the MNC in Mumbai is hiring for position of Customer Relations Executive for full time and please find the Job description for same **Designation**: cus **Qualification**: - HSC/Any Graduate **Job Location**: - Andheri (2 minutes walkable distance from Andheri station) **Experience**: 6 Months to 2 Years **Roles and...

  • Customer Relationship Executive

    2 days ago

    Mumbai, India Spenta Corporation Full time

    Job Title: Executive - Customer Relation Job Summary: **Responsibilities**: - Develop and implement customer relationship management strategies to ensure customer satisfaction and retention. - Manage the customer journey from initial contact to post-sales support, ensuring a seamless experience for the customer. - Build and maintain strong relationships...

  • Customer Relationship Executive

    2 days ago

    Navi Mumbai, India Hansa Direct Private Limited Full time

    Urgent Requirement for Customer Service Inbound and Outbound, Relationship Executive and Relationship Manager, Need good communication in English and Customer handling. **Salary**: ₹1,700,000.00 - ₹2,000,000.00 per year **Benefits**: - Provident Fund Schedule: - Rotational shift **Experience**: - total work: 1 year (preferred) - Customer...