Senior KAM

MoveInSync is the world’s largest office commute platform with a user base of over 500,000 employees across over 300 clients in 30 countries. Headquartered in Bangalore, India, MoveInSync has been a pioneer in the commute space since 2009, offering reliable, safe, and sustainable solutions. MoveInSync’s SaaS solutions - ETS, Rentlz, and Shuttle - enable organizations to automate their employee office commute using cabs and EVs, run high-capacity shuttles along fixed routes, and manage corporate car rentals. MoveInSync’s full-stack solution, MoveInSync One, offers end-to-end outsourced employee transport solutions for enterprises.Location - Bangalore & HyderabadJob Summary:We are seeking a highly motivated and experienced Key Account Manager (KAM) to join our dynamic team. The KAM will be responsible for nurturing and growing relationships with a portfolio of MoveInSync's most strategic enterprise clients. You will act as the primary point of contact, ensuring client satisfaction, driving adoption and maximizing the value derived from our end-to-end commute solutions. Your goal is to build long-term partnerships, ensure client retention, identify opportunities for expansion, and serve as the client's advocate within MoveInSync.Key Responsibilities:1. Relationship Management: ○ Develop and maintain strong, multi-level relationships with key stakeholders (e.g., HR Heads, Admin & Facilities Managers, Transport Leads, Finance) within assigned enterprise accounts. ○ Act as the trusted advisor and primary point of contact for all matters related to their employee commute program managed by MoveInSync.2. Client Success & Satisfaction: ○ Proactively understand client needs, business objectives, and challenges related to employee transportation. ○ Ensure clients are effectively utilizing MoveInSync's platform and services to achieve their goals (cost savings, efficiency gains, safety compliance, employee satisfaction). ○ Monitor account health, service delivery metrics, and client satisfaction levels. Address any issues or escalations promptly and effectively.3. Strategic Account Growth: ○ Identify opportunities for upselling and cross-selling additional MoveInSync services, features, or modules based on client needs and strategic goals. ○ Develop and execute account plans to achieve growth targets and deepen the partnership. ○ Lead the contract renewal process, ensuring high retention rates within your portfolio.4. Performance Monitoring & Reporting: ○ Conduct regular business reviews (QBRs/MBRs) with clients to demonstrate value, discuss performance metrics, review challenges, and align on future strategy. ○ Analyze data and provide insights to clients on their commute operations, highlighting areas for optimization. ○ Maintain accurate records of client interactions, account status, and opportunities in the CRM system. 5. Internal Collaboration: ○ Liaise effectively with internal teams (Operations, Product Management, Technology, Finance, Support) to ensure client requirements are met and issues are resolved. ○ Provide valuable client feedback to internal teams to contribute to product and service improvements.6. Market Awareness: ○ Stay informed about industry trends, competitor activities, and best practices in corporate mobility and employee transportation.Required Qualifications & Skills: ● Experience: 6+ years of experience in Key Account Management, Client Relationship Management, or B2B Customer Success, preferably within the SaaS, Technology, Logistics, Transportation, or B2B Services industry. ● Client Focus: Proven track record of managing large enterprise accounts and building strong, long-lasting client relationships. ● Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly and persuasively to senior stakeholders. ● Problem-Solving: Strong analytical and problem-solving skills with a solutions-oriented mindset. ● Negotiation: Ability to negotiate effectively, particularly during contract renewals and expansions. ● Business Acumen: Understanding of enterprise business processes, particularly relating to HR, Administration, and Finance functions involved in employee benefits and logistics. ● Tech Savvy: Comfortable working with technology platforms and interpreting data; proficiency in CRM software (e.g., Salesforce) and MS Office Suite (especially Excel and PowerPoint).Education: Bachelor's degree in Business Administration, Management, Marketing, or a related field. Desired Qualifications: ● MBA or equivalent postgraduate degree. ● Direct experience in the employee transportation, corporate mobility, or fleet management industry. ● Proven experience exceeding retention and upsell targets. ● Experience working in a fast-paced, high-growth technology company.