Customer Relationship Management Specialist

6 days ago


Mumbai, India Placon HR Services l Specialised In Sourcing Full time

*Job Title: Executive/ Sr. Executive - CRM Specialist*

*Department: BDS*

*Educational Qualification: Bachelor of engineering*

*Experience: 5+ years of experience*

*Location – Andheri, Mumbai*

*Job Role*

*CRM Configuration*

Create Configurations and Workflows for Efficiency

Create and manage Escalation Matrix

Improve Response Times to the Customer

Bring Accountability in Task Management

SLA Tracking and Planning Improvement

Oversee Resolution of Customer Issues

*Change Management*

Training People to the New Software and Workflow

Motivating People in Adoption

Quick Resolution to Queries

Problem Solving

*Reporting*

Tracking SLA

Tracking Efficiency

Cause and Effect with Business Volumes, Margins

Customer Survey

NPS Measurement



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