Customer Relationship Management Specialist
6 days ago
*Job Title: Executive/ Sr. Executive - CRM Specialist*
*Department: BDS*
*Educational Qualification: Bachelor of engineering*
*Experience: 5+ years of experience*
*Location – Andheri, Mumbai*
*Job Role*
*CRM Configuration*
Create Configurations and Workflows for Efficiency
Create and manage Escalation Matrix
Improve Response Times to the Customer
Bring Accountability in Task Management
SLA Tracking and Planning Improvement
Oversee Resolution of Customer Issues
*Change Management*
Training People to the New Software and Workflow
Motivating People in Adoption
Quick Resolution to Queries
Problem Solving
*Reporting*
Tracking SLA
Tracking Efficiency
Cause and Effect with Business Volumes, Margins
Customer Survey
NPS Measurement
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Customer Relationship Specialist
6 days ago
Mumbai, Maharashtra, India Nirvana Realty Full timeNirvana Realty, a leading Holiday home development company in India, is seeking an experienced Customer Relationship Specialist to manage client relationships and ensure customer satisfaction.This full-time role will involve managing client interactions, addressing customer inquiries and concerns, and maintaining strong relationships with clients. The ideal...
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Customer Relationship Management Specialist
2 weeks ago
Mumbai, Maharashtra, India ICCS Full timeJob Description:We are seeking a highly skilled Customer Relationship Management (CRM) specialist to join our team at ICCS in Mumbai.About the Role:The CRM specialist will be responsible for ensuring existing clients are satisfied through after-sales care, as well as gaining and using feedback.Key Responsibilities:* Identify and approach potential new...
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Customer Relationship Specialist
1 month ago
Mumbai, Maharashtra, India Call For Jobs Full timeRole OverviewAs a key member of our team at Call For Jobs, the Customer Relationship Specialist will be responsible for engaging with customers to build strong relationships and drive business growth.Main ResponsibilitiesCustomer Engagement: Develop and maintain strong relationships with customers to understand their needs and preferences.Continuous...
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Customer Relationship Management Specialist
2 weeks ago
Mumbai, Maharashtra, India Integreon Full timeJob SummaryWe are seeking a skilled Customer Relationship Management (CRM) specialist to join our team at Integreon. As a CRM specialist, you will be responsible for maintaining and administering client and contact records within our CRM system.Key Responsibilities:Perform day-to-day CRM-related activities, including data verification, validation, and...
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Customer Relationship Specialist
2 weeks ago
Mumbai, Maharashtra, India Mettler Toledo Full timeMettler Toledo seeks a highly skilled Customer Relationship Specialist to join its team. As a key member of our organization, you will be responsible for leading the creation process, managing account creation and contact entry, and following up with customers regarding invoices, statements of accounts, and purchase orders.To succeed in this role, you must...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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Customer relationship management specialist
5 days ago
Mumbai, India Placon HR Services L Specialised In Sourcing Full time*Job Title: Executive/ Sr. Executive - CRM Specialist**Department: BDS**Educational Qualification: Bachelor of engineering**Experience: 5+ years of experience**Location – Andheri, Mumbai**Job Role**CRM Configuration*Create Configurations and Workflows for EfficiencyCreate and manage Escalation MatrixImprove Response Times to the CustomerBring...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany Description Rohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role Description This is a full-time on-site role as an Executive Assistant at...
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Customer Relationship Development Specialist
2 weeks ago
Mumbai, Maharashtra, India Call For Jobs Full timeJob SummaryWe are seeking a highly motivated and results-driven Customer Relationship Development Specialist to join our team at Call For Jobs. In this role, you will be responsible for building and maintaining strong relationships with customers, driving sales growth, and providing exceptional customer service.Key Responsibilities:Develop and implement...
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Customer Relationship Management Specialist
7 days ago
Mumbai, India Placon HR Services l Specialised In Sourcing Full time*Job Title: Executive/ Sr. Executive - CRM Specialist* *Department: BDS* *Educational Qualification: Bachelor of engineering* *Experience: 5+ years of experience* *Location – Andheri, Mumbai* *Job Role* *CRM Configuration* Create Configurations and Workflows for Efficiency Create and manage Escalation Matrix Improve Response Times to the Customer Bring...
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Customer Relationship Management Specialist
7 days ago
Mumbai, India Placon HR Services l Specialised In Sourcing Full time*Job Title: Executive/ Sr. Executive - CRM Specialist**Department: BDS**Educational Qualification: Bachelor of engineering**Experience: 5+ years of experience**Location – Andheri, Mumbai* *Job Role**CRM Configuration*Create Configurations and Workflows for EfficiencyCreate and manage Escalation MatrixImprove Response Times to the CustomerBring...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany DescriptionRohit, a specialist in service experience management, leads BridgeLoyalty Customer Experience Management LLP in Mumbai. The team at BridgeLoyalty is supported by talented individuals with a common goal of delivering value to clients and end consumers. Role DescriptionThis is a full-time on-site role as an Executive Assistant at...
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Client Relationship Specialist
2 days ago
Mumbai, Maharashtra, India YES BANK Full timeThe Client Relationship Specialist role at YES BANK presents a unique opportunity to excel in a dynamic and growth-oriented environment. This position demands exceptional relationship management skills, coupled with an innate ability to understand and address the complex needs of corporate clients.Job Summary:This is a challenging role that requires you to...
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mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeCompany Description BridgeLoyalty Customer Experience Management LLP, based in Mumbai, is a dynamic organization dedicated to enhancing customer experiences across industries. Under the leadership of Rohit, a seasoned expert in service experience management with over 20 years of experience in the Banking, Telecom, and ITES sectors, the company specializes in...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilities As a Customer Success Executive , you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...
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Customer Success Executive
3 weeks ago
Mumbai, India BridgeLoyalty Customer Experience Management LLP Full timeResponsibilitiesAs a Customer Success Executive, you will be responsible for conducting Net Promoter Score (NPS) surveys and engaging directly with customers to gather actionable feedback. You will probe deeply into the reasons behind customer satisfaction and dissatisfaction, identifying key drivers for detractors. This role is pivotal in enhancing customer...