CX Support Executive
2 weeks ago
About Us AtUni Seoul , we blend Korean-inspired aesthetics with functionality to create products that bring joy to everyday living. Alongside our vibrant retail stores, we’re building strongcustomer experience and loyalty practicesto ensure that every interaction leaves a smile.We are looking for aCX Support Executivewho will be the voice of Uni Seoul for our customers — someone empathetic, solution-driven, and eager to deliver delightful service across all touchpoints.Key Responsibilities Customer Experience (CX) SupportManage customer interactions across calls, emails, WhatsApp, and social platforms . Handlequeries, returns, exchanges, and complaintswith empathy and efficiency. Ensuretimely resolution of ticketswithin defined SLAs. Maintain accurate records inCRM systems / CX tools .Customer Retention & Loyalty SupportSupport loyalty and retention campaigns (referrals, win-backs, repeat purchase drives). Share customer feedback and insights with Marketing & Ops to improve services. Assist in monitoring metrics like CSAT, NPS, repeat orders .Team & Process SupportFollow CX SOPs for refunds, warranties, and escalations . Collaborate with Ops & Tech teams to ensure seamlessorder tracking, delivery updates, and system accuracy . Suggest process improvements based on customer feedback.What We’re Looking For 1–3 years of experience inCX support, customer service, or retention roles(Retail/D2C preferred). Strong communication skills —clear, empathetic, and professional . Familiarity withCRM tools, ticketing platforms, or OMS/WMS systems . Problem-solving mindset withpatience and ownership . Proficiency inMS Excel and MS Officefor reporting. A customer-first attitude with the ability to handle escalations calmly.Why Join Uni Seoul? Be part of afast-growing lifestyle retail brand . Gain exposure toCX, retention, and loyalty programs . Collaborative, young, and creative team culture. Employee discounts and growth opportunities.
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CX Strategy Manager
2 weeks ago
New Delhi, India Licious Full timeRole OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...
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CX Strategy Manager
2 weeks ago
New Delhi, India Licious Full timeRole Overview As theCX Strategy Manager,you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each...
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CX Transformation Expert
2 weeks ago
New Delhi, India Nexora Tech Solutions Full timeJoin Nexora Tech as a CX Transformation ExpertAbout Nexora Tech:Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer...
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CX Solutions Engineer
7 days ago
New Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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Freelance Oracle CX Developer
2 weeks ago
New Delhi, India Leading MNC Full timeLooking for a Freelance Oracle CX Developer to join a team of rockstar developers. The candidate should have a minimum of 5+ yrs. of experience.There are multiple openings. If you're looking for freelance/ part time opportunity (along with your day job) & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report...
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Trainer CX
7 days ago
New Delhi, India AIONOS Full timeAbout AIonOS Artificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietaryProducts and Solutionsseamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...
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Program Manager
2 weeks ago
New Delhi, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...
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Program Manager
2 weeks ago
New Delhi, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...
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Program Manager
10 hours ago
New Delhi, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...
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Motion Graphic Designer
2 weeks ago
New Delhi, India Kapture CX Full timeCompany Overview :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple...
