CX Strategy Manager
3 weeks ago
Role OverviewAs the CX Strategy Manager, you will be the bridge between our customers and the business. You will work with stakeholders across tech, product, category, revenue, supply chain, last mile delivery and contact centre to translate what the customer wants and needs, as well key pain points the customer faces, into clear, operating roadmaps for each team. You will partner with these teams to structurally solve through deep design. You will hold the org accountable on actual CX delivery, through driving rigour on customer-facing operating metrics. It’s a strategy and design role with deep operational exposure.What makes the role meaty?- Drive ops-heavy design thinking: Convert customer pain points into structured problem statements, prototype solutions, and pilot quickly. - Identify root causes of negative CX trends using contact center and platform data; lead zero-defect and effort-reduction initiatives. - Translate strategic CX priorities into actionable process, policy, and tech solutions across the organization. - Build and lead the CX strategy roadmap across contact points—voice, chat, app, social, and offline experience nodes. - Partner with tech/product to design systemic solutions that reduce escalations and increase first-touch resolution. - Manage executive-level stakeholder alignment on customer-centric initiatives—owning CX charters in quarterly business planning.We hope that you..- Engineering or MBA from a Tier-1 institute (IITs, IIMs, ISB.) - 2–3 years of experience in operations strategy / design, CX design / operations. - Experience working in or with high-volume, distributed operations environments (e.g., ecomm, quick comm, food tech, omni-channel D2C brands). - Strong design thinking orientation—comfortable breaking complex journeys into system-level flows. - Strong analytical mindset—comfortable working with operations data, root cause trees, and business impact sizing. - Experience in startups in B2C, e-commerce, logistics, or food tech with prior experience in Ops Design, Service Design, or CX innovation roles is good to have.Why This Role is Exciting- Create and lead customer-first experiences in one of India’s fastest-growing consumer brands. - Operate at the intersection of strategy, design, and execution—not just advisory. - Be part of a team that truly believes customer experience is a business differentiator, not a support function.
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CX Transformation Expert
3 weeks ago
New Delhi, India Nexora Tech Solutions Full timeJoin Nexora Tech as a CX Transformation ExpertAbout Nexora Tech:Nexora Tech, founded by Aparna Kumar (Former CIO – SBI, HSBC, and senior leadership positions at HDFC Bank, Capgemini, Oracle, and Citi), is a boutique technology advisory and consulting firm that partners with CXOs and Boards to deliver digital transformation, AI-led innovation, customer...
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Trainer CX
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New Delhi, India AIONOS Full timeAbout AIonOS Artificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietaryProducts and Solutionsseamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...
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Program Manager
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New Delhi, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...
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Program Manager
1 week ago
New Delhi, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that's more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...
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Program Manager
3 weeks ago
New Delhi, India Kapture CX Full timeAbout Company :Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a help desk designed to meet the needs of any industry. At Kapture, we believe that daily Customer operations should be made simple and...
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CX Solutions Engineer
2 weeks ago
New Delhi, India Prudentica Consulting LLP Full timeWe are a leading Customer Experience (CX) solutions provider, specializing in delivering world-class cloud contact center implementations and managed services. Our team builds intelligent, scalable, and reliable CX workflows for global enterprises using platforms like NICE CXone and Zoom Contact Center.We are expanding our professional services team and...
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Freelance Oracle CX Developer
3 weeks ago
New Delhi, India Leading MNC Full timeLooking for a Freelance Oracle CX Developer to join a team of rockstar developers. The candidate should have a minimum of 5+ yrs. of experience.There are multiple openings. If you're looking for freelance/ part time opportunity (along with your day job) & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report...
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AVP Training
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New Delhi, India AIONOS Full timeAbout AIonOSArtificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietary Products and Solutions seamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...
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AVP Training
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New Delhi, India AIONOS Full timeAbout AIonOS Artificial Intelligence on Operating SystemsAIonOS is pioneering the shift towards building AI-Native enterprises. Our proprietaryProducts and Solutionsseamlessly integrate AI into core business functions, ensuring real-time decision-making, workflow automation, and data-driven insights. Unlike traditional IT solutions that require extensive...
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CX Program Manager
3 weeks ago
New Delhi, India United Breweries Ltd. Full timeKey Responsibilities: Program Management & Pilot Execution • Anchor the pilot implementation of the new complaints management process across selected regions • Capture user feedback from both internal teams and external partners (distributors, retailers, consumers) to drive iterative improvements • Work closely with product/tech partners to ensure...
