
Project Manager
2 days ago
Project Manager – BOSS Utility Solutions
Job Title: Project Manager
Location: Kingdom of Saudi Arabia (KSA)
Employment Type: Full-time
About Us: At BOSS Utility Solutions, we provide innovative utility management software that helps businesses streamline their operations. We aim to develop reliable, efficient, and cutting-edge solutions for our clients. As we continue to grow, we are looking for a passionate and detail-oriented Project Manager to ensure the quality and performance of our products.
Job Overview:
We are seeking an experienced Project Manager to join our Oracle Utilities implementation team. This role involves working directly with a utility client in Saudi Arabia to lead a team of Oracle utility experts in implementing Oracle's Customer Experience for Utilities (CX4U) solution for a high call volume call center. The ideal candidate will manage the day-to-day tasks of a small team, while adhering to the scope, schedule, and budget of the project. This is an onsite position located in Saudi Arabia.
Role & Responsibilities
- Own the successful delivery of project deliverables, while ensuring business value meets customer expectations.
- Create and maintain PMO artifacts, such as the project plan and JIRA board, to ensure the on-time completion of project tasks.
- Track risks and issues, facilitate problem resolution, and manage the communication and escalation of issues in a timely manner.
- Provide project status reports and debriefs to company leadership on a weekly basis.
- Collaborate with cross-functional teams, including Oracle product teams, developers, testers, and project managers.
- Act as a liaison between technical teams and business users to ensure alignment.
- Provide go-live and post-implementation support to ensure solution effectiveness.
- Establish and maintain strong customer relationships throughout the business and IT organizations.
Requirements:
- Bachelor's degree in computer science, Engineering, Information Systems, Business Administration or related field.
- Minimum 2-4 years of experience as a Project Manager, preferably in the Utilities domain.
- Minimum 1-3 years of experience working in the utilities (water, gas, electric) industry.
- Knowledge of project management methodologies (waterfall and agile).
- Experienced in leading projects utilizing standard project management tools (MS project, JIRA, Smartsheet, etc.)
- Excellent verbal and written communication skills. Comfortable providing project updates to senior leadership.
- Demonstrated ability to lead teams, promote effective communication, resolve conflict, and handle conflicting priorities.
- Demonstrated analytical problem-solving skills and a keen interested in delivering high quality deliverables.
- Ability to work independently in a fast-paced, client-facing environment.
Preferred Qualifications:
- Master's degree in computer science, Engineering, Information Systems, Business Administration or related field.
- Project Management Professional (PMP) certification
- 4+ years of experience working in the utilities (water, gas, electric) industry
- Experience working in a call center environment.
- Knowledge of Oracle utilities products (CX4U, CCB, C2M, etc.)
- Experience in full-cycle Oracle Utilities implementations or upgrades.
- Experience in the consulting industry.
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