ServiceNow Administration

Description :Role : ServiceNow Admin & DeveloperKey Skills : ServiceNow, Agile Methodologies, Web Services, Web based technologiesExperience : 6- 10 YearsLocation : Pune Locals OnlyNotice Period : ImmediateJob Description :Platform management :- Responsible for the ongoing maintenance and configuration of the ServiceNow platform.- This includes installing, testing, and updating the platform.User and application administration :- Manage user accounts, roles, and access to the platform.Solution development :- Design and implement solutions to meet business needs.- This includes researching, developing, and converting software :- Work with business stakeholders to troubleshoot application and integration issues.Collaboration :- Collaborate with stakeholders to develop workflows and understand their goals.Platform monitoring :- Use tools to monitor the platform' s health and identify areas of concern.Technical development :- Support the technical development of new modules, including process modeling, gap analysis, and POC design.Programming :- Program or script in languages like Angular JS, HTML, CSS, and AJAX.- Work as part of an agile team developing, designing and implementing new application modules, workflows, and catalog requests- Build custom applications in ServiceNow by defining data tables, user interface and adding business logic- Integrate external data sources into ServiceNow- Maintain business services and configuration item relationships in ServiceNow- Provide ServiceNow configuration and customization assistance including, but not limited to screen tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting and third-party software integrations- Build custom dashboards based on custom application data models and external data sources- Customize and configure workflows and define notifications as part of custom workflows in applications- Implement CMDB, import sets, Service Catalogs, create custom UIs for catalog items using UI Pages, UI Macros and Service Portal Widgets- Implement complex flows for Catalog Items using Workflows and Flow Designer- Test custom applications and publish/deploy to the concerned users- Responsible for data model changes and data-migrations for ServiceNow custom applications- Troubleshoot production problems related to ServiceNow custom applications- Lead integration of new products based on client requirements- Address problems of systems integration, compatibility and multiple platforms- Consult with project teams and end users to identify application requirements- Assist in the evaluation and recommendation of application software packages, application integration and testing tools- Participate in development of software user manuals and technical reportsQualifications :- Bachelors degree and a minimum of 15 years of directly related experience with at least 10 years of experience in ServiceNow development and administration- System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP- Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks- Strong familiarity and working knowledge of ServiceNow Suite of tools (Platform capabilities, ITSM, ITOM, Dashboards and Reports, Performance Analytics, Knowledge Base, SOAR, SecOps, knowledge and experience in the following :- Using ServiceNow API- Developing custom ServiceNow applications and web-based applications- Python, JavaScript or AngularJS- Application integration experience with Active Directory using methods such as LDAPs- Testing web-based applications - both manual and automated- Functional, regression and load/performance testing- Relational databases- Working in an Agile environmentDesired skills :- Agile certifications and/or experience leading Agile efforts, particularly as Scrum Master- ServiceNow System Administrator Certification- Experience with ServiceNow advanced capabilities such as Virtual Agent, Agent Intelligence, Performance Analytics, Orchestration, ITOM, Discovery or Service Mapping- Experience supporting customers in a dynamic IT operations environment- Cloud development experience Certified ServiceNow Implementation Specialist (ref:hirist.tech)