ServiceNow - System Administration

3 days ago

Pune, Maharashtra, India Proziod Analytics Pvt Ltd Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Job Description

Location - Pune.

Role: ServiceNow - System Administration.

Experience: 5-8 Years.

Mandatory Skills - Should have hands-on experience with ATF and HRSD modules.

  • high proficiency and 4+ years of development and technical experience in ServiceNow with HRSD domain.
  • strong experience in user centric design / UX design
  • Strong knowledge of ServiceNow ATF.
  • design, develop, and improve the digital products and technology services we provide to our internal clients and employees.
  • apply a broad range of software engineering practices, from analyzing user needs and developing new features to automated testing and deployment.
  • ensure the quality, security, reliability, and compliance of our solutions by applying our digital principles and implementing both functional and non-functional requirements.
  • build observability into our solutions to monitor production health, help to resolve incidents, and remediate the root cause of risks and issues.
  • continuously up-skill, learn new technologies and practices, reuse strategic platforms and standards, evaluate options, and make decisions with long-term sustainability in mind.

Do

  • Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
  • Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
  • Conduct technology capacity planning by reviewing the current and future requirements
  • Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
  • Strategize & implement disaster recovery plans and create and implement backup and recovery plans
  • Manage the day-to-day operations of the tower
  • Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
  • Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
  • Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
  • Develop shift roster for the team to ensure no disruption in the tower
  • Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
  • Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
  • Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness.

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