Field Service Coordinator Aftersales

2 weeks ago


Gurugram, India Kia India Full time

Role will be based out of Head Office, Gurugram.


Roles & Responsibilities


The Field Service Coordinator will be assisting the Head Field support for all aftersales activities related to field at the region. Role & Responsibility majorly include-

  • Ensure Business plan & target achievement for the region assigned.
  • Support to field team / coordination with various departments basis need.
  • Monitoring dealer wise KPI & coordinating with respective Regional & Area Manager for Improvement.
  • Monitoring the visit schedule of field team & review of action plan & visit reports.
  • Monitor customer complaints & escalations.
  • MIS & report preparation for the field team & Management review.
  • Regular audits, evaluations to monitor dealership performance.
  • Warranty approvals, audits, parts scrapping monitoring etc.
  • Implementation of all Initiatives planned.
  • Any other duties expected from the position & requested by respective manager.


Required Qualifications- B.Tech/BE (Mech / Automobile)


Required Competencies

  • 8 to 10 years of experience in Automobile company in field operations. Preference would be passenger car experience.
  • Energetic, self-motivated, good planner & strong implementer
  • Creative, Analytical Skills, Good industry awareness & Excellent communication skills
  • Good Interpersonal skills in terms of Dealer Management, Staff Handling & Customer grievance management.
  • Presentation Skills
  • Proficient in MS office


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