Retail Store Manager

4 weeks ago

Aligarh, Uttar Pradesh, India Alankaram Full time

Position Title: Store Manager – Flagship Showroom

Location: Banjara Hills, Hyderabad

Reports To: Head – Retail Operations

Role Overview

The Store Manager will be responsible for managing the day-to-day operations of Alankaram's flagship showroom, ensuring exceptional customer experience, driving sales growth, and leading a team of 4–6 sales and support staff. This role will focus equally on operational excellence and strategic business development to strengthen Alankaram's presence in the premium furniture segment.

Key Responsibilities

1. Store Operations Management

  • Oversee daily store functioning, ensuring smooth opening and closing operations.
  • Maintain store ambience and product display to align with Alankaram's premium brand image.
  • Ensure timely replenishment of products, coordination with supply chain, and stock accuracy.

2. Sales & Business Growth

  • Achieve monthly, quarterly, and annual sales targets.
  • Proactively identify local market opportunities to expand customer base.
  • Build and maintain strong client relationships, encouraging repeat business and referrals.
  • Collaborate with marketing teams for local promotions, events, and campaigns.

3. Team Leadership & Performance Management

  • Supervise, guide, and motivate a team of sales executives and support staff.
  • Conduct regular training on product knowledge, customer service, and sales techniques.
  • Manage staff schedules, attendance, and performance reviews.

4. Customer Experience

  • Ensure all customers receive personalized attention and premium service.
  • Resolve customer issues promptly, ensuring high satisfaction levels.
  • Gather feedback to continuously improve in-store experience.

5. Reporting & Coordination

  • Prepare daily, weekly and monthly sales and operations reports.
  • Coordinate with head office for inventory, marketing, finance, and HR requirements.
  • Monitor competitor activity in the local market.

Key Skills & Competencies

  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Sales-driven with proven retail management experience.
  • Customer-centric approach with problem-solving ability.
  • High attention to detail and brand representation.

Qualifications & Experience

  • Bachelor's degree in Business Administration, Retail Management, or related field.
  • 10+ years of experience in managing premium retail stores (furniture/luxury/ lifestyle preferred).
  • Proficiency in CRM, MS Office and familiarity with POS systems.

KPIs for Success

  • Achievement of sales targets.
  • Store operational efficiency.
  • Customer satisfaction and repeat business rate.
  • Team productivity and retention.

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