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L2 Production Support Engineer

3 months ago

Bengaluru, India RiskInsight Consulting Pvt Ltd Full time

Job Description :


Responsibilities :


- Monitor and Triage alerts raised for the services and platforms and provide Level 2 technical support.

- Perform root cause analysis of production errors and resolve technical issues in the applications supported.

- Review and interpret logs, familiarity with identifying patterns, querying and analyzing logs.

- Create, maintain and enhance the documentation of L2 support and DevOps processes, procedures and configurations.

- Understand and adhere to project SLAs and KPIs.

- Identify recurring issues and develop scripts to eliminate or automate issues.

- Design procedures for system troubleshooting and maintenance.

- Engage with customers and end users in resolving day to day support issues.

Experience :


- 3-5 yrs in application Support.

- Experience as a production support engineer or in a similar role in 24-7 application support.

- Experience in ITIL processes Incident Management, Problem Management, Change Management.

Primary Skills : Linux, Microservices, Harness (CI/CD), Github, Jira, SumoLogic.

Secondary Skills : AWS, Apigee, Prometheus, Pager Duty.

- Knowledge of Postgres database or any other similar database.

- Problem-solving attitude.

- Collaborative team spirit.

Technical Skills :


- Operating Systems : Linux Cloud Platforms: AWS (preferred), Azure, GCP


- CI/CD : Harness Version Control Git


- Monitoring and Logging : SumoLogic, Prometheus Incident Management ,PagerDuty


- Databases : Postgres or similar


- Microservices : Understanding of microservice architecture


- Scripting : Proficiency in scripting languages (Python, Bash)

(ref:hirist.tech)