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L2 Nutanix Support Engineer

3 months ago

Bengaluru, India Yo HR Consultancy Full time

Role - L2 Nutanix Support Engineer

Experience - 5 to 8 years

Location - Banglore

Work mode - Work from office

Must have :


- Nutanix

- Configuration

- Nutanix Server

- Networking

- Backup

- L2 Support

- HLD & LLD Design Docs

- Performance Monitoring

- Vmware

- Vsphere

Job Description :

As a part of MS Nutanix support team deliverables, the engineer is required to have strong Admin, Operate and Manage skills in Nutanix to provide services for global HPE customers. Candidate should have a strong customer focus, sensitivity in dealing with diverse cultures, ability to learn and adapt quickly.

Key Responsibilities :

- Resolve customer's issues via telephone, email, or remote sessions.

- Identify and escalate issues in a timely manner to vendor according to process guidelines.

- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

- Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.

- Maintain quality on case documentation, SLA timeframes and operational metrics.

- Performs within the Productivity Measure of the team (scorecard).

- Handle Problem Management, Post Incident Reviews and RCA.


Technical Skills :

- Admin, Operate and Manage Nutanix hyper-converged infrastructure.

- Experience in configuring Nutanix Hardware and Software components.

- Experience in configuring Nutanix server, storage and networking.

- Experience in Nutanix command line interface.

- Experience in integrating Nutanix with Backup and Disaster recovery solutions.

- Experience in monitoring Nutanix infrastructure and optimizing.

- Maintain Nutanix infrastructure documents (HLD, LLD).

- Experience in Nutanix Performance Monitoring and Performance Chart.

- Experience in VMware vSphere products.

- Basic understanding of DHCP, DNS and Active Directory.

- Basic knowledge of Linux Operating Systems.

- Basic knowledge of Physical Network and Storage technologies.


Eligibility & Qualification :

- Bachelor's degree in Engineering (or Equivalent).

- Minimum 5 years of relevant experience in Enterprise Managed Service environment.

- Certification on the latest track like NCP-MCI, VMware VCP, ITIL is an added advantage.

(ref:hirist.tech)