Nutanix Engineer

2 months ago


Bengaluru, India One75mb hrm Full time

Job Description :


Key Responsibilities :

- Issue Resolution : Resolve customer issues via telephone, email, or remote sessions, ensuring timely escalation to vendors as needed.

- Technical Expertise : Utilize internal resources, including knowledge bases and community forums, to provide effective solutions.

- Collaboration : Work with other technology teams to diagnose and resolve complex issues.

- Documentation : Maintain quality documentation for case handling, SLA compliance, and operational metrics.

- Problem Management : Handle problem management, post-incident reviews, and root cause analysis.

Technical Skills :

- Administer, operate, and manage Nutanix hyper-converged infrastructure.

- Configure Nutanix hardware, software, servers, storage, and networking.

- Use Nutanix command line interface effectively.

- Integrate Nutanix with backup and disaster recovery solutions.

- Monitor and optimize Nutanix infrastructure, including performance monitoring and performance charts.

- Understand VMware vSphere products.

- Basic knowledge of DHCP, DNS, Active Directory, Linux Operating Systems, and physical network/storage technologies.

Eligibility & Qualification :

- Degree : Bachelor's degree in Engineering or equivalent.

- Experience : Minimum of 5 years in an Enterprise Managed Service environment.

- Certifications : NCP-MCI, VMware VCP, and ITIL certifications are a plus.

- Work Environment : Flexibility to work in a 24/7 support environment.

- Internal Applicants : Minimum level should be INT if applying internally.

Non-Technical Skills :

- Excellent communication skills, both written and verbal.

- Commitment to high-quality product and solution support.

- Strong customer satisfaction focus and high productivity.

- Ability to collaborate with team members and make decisions on complex issues

(ref:hirist.tech)
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