Solutions Architect-Director/AVP

1 month ago

Bengaluru, India Firstsource Full time

About the Company and the Vertical:


Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries. A publicly traded company on the Indian Stock Exchange, NSE: FSL, Firstsource employs over 28,000 people across the US, UK, India and Philippines.


At the company, we aim to be the Top 2 leaders in the markets we operate in and are focused on being the most trusted partner to our global clients. We achieve results by transforming our clients’ businesses and delivering excellence in customer experience. We are strategically pivoting towards growing our presence in the Born Digital sector across the globe and hence Tech Vertical has been set up. The vertical operates with considerable accountability in a start-up environment with the backing of a strong mothership


Job Title: Director/AVP-Solution Architect

Job Location: Any FSL, India

Experience: 10 to 15 years collective years of experience in solutioning and customer management (preferably Tech vertical)


About the Role:


Firstsource has strategically pivoted towards growing presence in the Tech sector and hence the Tech Vertical was recently set up. The role of a solutions architect is to create grounds up digital solutions for clients across the globe in the Tech industry and domains like Trust & Safety, AI/ML, CX, Consulting etc. SA will be responsible for getting any new business/opportunity/deal off the ground in quick span of time. SA will work with cross functional teams such as bid management, pricing, transitions, transformation, technology etc. to gather solution and pricing inputs and form a comprehensive solution as per the requirement. SA will closely work with on ground sales team to provide sales and account management support. Operating with considerable accountability in a start-up environment with the backing of a strong mothership, the role will also have the initial delivery and account management responsibility until the capability is set up across geographies.


Key Responsibilities:

· Work with the Tech vertical leader on GTM planning strategically and also at an account level

· Stay current on latest technologies and solutions in the BPM and Digital CX/Transformation AI/ML, Trust & Safety space, as well as within the Tech industry. Propose new and innovative solutions to the most complex challenges.

· Responsible for defining and driving the solution direction of prospective business opportunities, developing win themes/strategies, and providing leadership for proposals, client meetings and strategic pursuits.

· Review customer provided information and outside sources to understand potential issues/ problems currently faced and develop approach to solving these problems.

· Drive the pursuit working with Sales lead and any channel partners

· Build the skills, tools and other organization capabilities needed to be able to respond to the market with agility

· Review RFX documents to understand scope of work and customer needs, develop an overarching solution to be proposed as part of the solicitation response. Support proactive pitches, client workshops and proposal defense.

· Perform effort estimation using information provided as part of the solicitation documentation, to determine most cost efficient and effective staffing, technology and differentiating approaches.

· Develop lifecycle cost comparison models to support decisions.

· Communicate solutions with customers, management, and teaming partners, including presentations, white papers, meetings, and further discussions.

· Assess market level trends as well as capabilities of complementary solutions enabling larger scale solution offerings.

· Bring to bear new and innovative commercial arrangements to deliver value to clients

· Build relationships with clients, prospects and channel partners to grow business and increase penetration

· Lead strategic and operational planning to achieve the Vertical’s goals by fostering technological innovation, prioritizing initiatives, and coordinating the evaluation, deployment, and management of current and future systems across the organization

· Support account management effort for onshore and offshore clients in Tech vertical

· In early days, expect to work on understanding existing projects and client relationships


Regards

Rashmi Mall

Email Id: rashmi.mall@firstsource.com

  • Solutions Architect-Director/AVP

    1 month ago

    Bengaluru, India Firstsource Full time

    About the Company and the Vertical:Firstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to more than 100 global businesses in the Banking and Financial Services, Healthcare, Communications, Media and Technology, and diversified industries. A publicly traded company on the Indian Stock Exchange, NSE: FSL,...

  • Strategic Solutions Director

    3 weeks ago

    Bengaluru, Karnataka, India Emids Full time

    About the RoleWe are seeking a highly skilled Strategic Solutions Director to join our team at Emids. This role will play a pivotal part in creating high-quality solutions and proposals for our strategic customers.This position reports directly to the AVP of Strategic Initiatives, Solutions & Proposals and is responsible for creating winning solutions and...

  • Tech Vertical Solution Architect Leader

    1 month ago

    Bengaluru, Karnataka, India Firstsource Full time

    About FirstsourceFirstsource, a part of the RP-Sanjiv Goenka Group, is a leading provider of business process solutions to over 100 global businesses across diverse industries. As a publicly traded company on the Indian Stock Exchange, we employ over 28,000 people across the US, UK, India, and Philippines.We aim to be Top 2 leaders in our markets and are...

  • Avp-portfolio Solutions

    7 months ago

    Bengaluru, India State Street Corporation Full time

    AVP-Portfolio Solutions **Who we are looking for** An experienced operation manager for the SSGM India COO organisation with a proven record of managing large teams into securities settlement processes. SSGM (Portfolio Solutions) helps clients mitigate risks and successfully navigate change through portfolio restructuring, expert trade execution, credit...

  • Director of Solution Development

    1 week ago

    Bengaluru, Karnataka, India Vizlogic Full time

    About the RoleVizlogic is seeking a highly experienced Solutions Director to lead our technical solutions team. As a member of our leadership team, you will play a critical role in shaping our company's growth and success.The ideal candidate will have 10+ years of experience in solutioning, with expertise in SAAS and DMS/SFA solutions. They will be...

  • Strategic Solutions Architect

    2 weeks ago

    Bengaluru, Karnataka, India Emids Full time

    At Emids, we are seeking a highly skilled and experienced Strategic Solutions Architect to join our team. This is an exciting opportunity to lead the creation of winning solutions and proposals for our strategic customers.This role will report directly to the AVP of Strategic Initiatives, Solutions & Proposals and be accountable for creating high-quality...

  • Avp-portfolio Solutions

    7 months ago

    Bengaluru, India State Street Full time

    Job Description Who we are looking for An experienced operation manager for the SSGM India COO organisation with a proven record of managing large teams into securities settlement processes. SSGM (Portfolio Solutions) helps clients mitigate risks and successfully navigate change through portfolio restructuring, expert trade execution, credit intermediation...

  • Technical Director, Enterprise Solutions Architect

    4 weeks ago

    Bengaluru, Karnataka, India Polaris Full time

    Company OverviewPolaris is a leading technology company that offers innovative solutions for businesses. Our team of experts works closely with clients to understand their needs and develop tailored solutions.Job DescriptionWe are seeking an experienced Technical Director, Enterprise Solutions Architect to join our team. This role will involve driving...

  • Design Director

    4 weeks ago

    Bengaluru, Karnataka, India Atto Atelier Full time

    About the RoleWe are seeking an experienced and skilled Architect to lead our design team. As a Design Director - Architect, you will be responsible for overseeing the design process from concept to completion.Key ResponsibilitiesDevelop and implement comprehensive design strategiesCollaborate with project managers and clients to deliver high-quality...

  • Solutions architect

    1 month ago

    Bengaluru, India Flatworld Solutions Full time

    Job Title : Solution ArchitectCompany : Flatworld SolutionsLocation : Bengaluru, IndiaExperience: 14+ yearsAt Flatworld Solutions, we are seeking a highly motivated Technical Architect to join our growing team. In this role, you will play a pivotal role in designing, developing, and deploying innovative AI and automation solutions using Microsoft Azure. You...

  • Solutions Architect

    1 month ago

    Bengaluru, India Taggd Full time

    Solution Architect cum Program LeadKey skills:Overall 12+ years software engineering experience. At least 7+ years in a solution architecture role.4+ years in a cloud native application architecture with hands-on experience leveraging GCP/AWS and other tech stacks.Experience with modern front-end and back-end technologies (e.g., React, Angular, Node.js, .NET...

  • Solution Architect

    6 months ago

    Bengaluru, Karnataka, India NTT DATA Full time

    **Req ID**: 280494 We are currently seeking a Solution Architect to join our team in Bangalore, Karnātaka (IN-KA), India (IN). **Position Title**: **Solution Architect** **Date Finalized/Last Reviewed**: 19/04/2021 **Organisation /Function**: **Reports to**: Client **Subordinate Positions**: **Job Summary/Purpose**: NTT DATA are currently working with...

  • Finance Director

    1 week ago

    Bengaluru, Karnataka, India Property Share Online Platform Limited Full time

    Job Title: Finance DirectorAbout Us:Property Share Online Platform Limited is a leading online platform for property sharing. We are seeking an experienced Finance Director to join our team in driving the company's financial strategy and planning.Job Description:The successful candidate will oversee all financial aspects of the business, including audit,...

  • Solutions Architect

    1 month ago

    Bengaluru, India Flatworld Solutions Full time

    Job Title: Solution Architect Company: Flatworld SolutionsLocation: Bengaluru, IndiaExperience: 14+ yearsAt Flatworld Solutions, we are seeking a highly motivated Technical Architect to join our growing team. In this role, you will play a pivotal role in designing, developing, and deploying innovative AI and automation solutions using Microsoft Azure. You...

  • Solutions Architect

    1 month ago

    Bengaluru, India Flatworld Solutions Full time

    Job Title: Solution Architect Company: Flatworld SolutionsLocation: Bengaluru, IndiaExperience: 14+ yearsAt Flatworld Solutions, we are seeking a highly motivated Technical Architect to join our growing team. In this role, you will play a pivotal role in designing, developing, and deploying innovative AI and automation solutions using Microsoft Azure. You...

  • Regional Sales Director

    2 weeks ago

    Bengaluru, Karnataka, India Hammond Power Solutions Full time

    Job Title: Regional Sales Director - Power Solutions About Us:Hammond Power Solutions is a leading provider of power solutions for various industries. We are seeking an experienced Regional Sales Director to join our team. Job Description:We are looking for a highly motivated and results-driven sales professional to lead our regional sales efforts in the...

  • Avp- Audio Video

    3 months ago

    Bengaluru, Karnataka, India Ceinsys Tech Full time

    **Why Ceinsys**: Ceinsys is a unique, creative and dynamic place to work. Together, we work, laugh, and brainstorm. Sharing a common goal, we invest in your development, encourage your ideas and reward your efforts. With so many projects and so much to do, chances are that you will be hired for what you love to do. We are an “Equal Opportunity and Equal...

  • Solution Architect

    7 months ago

    Bengaluru, Karnataka, India NewPage Solutions Full time

    **Whom do we need?** As a Solution Architect, you will own the integrity and strength of the solutions recommended. You’ll be acting as a trusted advisor to our team and clients, and an effective mentor for other professionals working alongside you. You will need a deep understanding of Python, AWS, and full stack Development but just as importantly,...

  • Solutions Architect

    4 months ago

    Bengaluru, Karnataka, India LitSpark Solutions Full time

    **JD for Solutions Architect (US Mortgage industry)** **Location**: Bangalore / Remote **Designation**: Solutions Architect **Job Brief** The Solutions Architect is responsible for the development of solutions for new opportunities, growth of client projects, and regular/timely engagement with respective clients. This role is a support liaison between the...

  • Digital Transformation Solutions Architect

    3 weeks ago

    Bengaluru, Karnataka, India dentsu Full time

    The role of Digital Transformation Solutions Architect is a pivotal position within the organization, reporting directly to the Enterprise Architect Director. This highly skilled professional will be responsible for creating solution architectures for systems and platforms that ensure all relevant options are explored for time, cost, and compliance to the...