Customer Service Executive

3 weeks ago

Surat, India Hetfy Software Solutions LLP ® Full time

Company Overview:Founded in 2016, previously known as E Solution Service, is an Indian company. We are a part of RexBrown UK and provide them with offshore e-commerce outsourcing.Hefty Software Solutions LLP is dedicated to providing the most up-to-date knowledge of industry practices and insight into emerging but practical and dependable solutions. Our team is well-versed in all aspects of the E-commerce market.We provide platform management, product design, content creation, customer service, graphic design, and other support services to RexBrown UK for e-commerce platforms such as Amazon, eBay, Groupon, Wish, Fruugo, Mail Shop UK, Onbuy.com, Secret Sales, Shopify, and Wowcher, and so on.The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.Responsibilities & Qualifications:- Manage large amounts of incoming emails for the E-commerce stores. - Identify and assess customers’ needs to achieve satisfaction. - Build sustainable relationships and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Keep records of customer interactions & Courier claim management within Excel files. - Follow communication procedures, guidelines, and policies. - Take the extra mile to engage customers. - Proficiency with Microsoft Office, especially Excel. - Minimum 1 year of experience is required.Package:- 2.64 - 3.6 LPATimings:- The position involves rotational shifts as per UK timings (day or night), with one weekly day off and a limited number of holidays.

  • Customer Service Executive

    6 days ago

    Surat, India Growder Technovations Private Limited Full time

    Role : Customer Service Executive (1-5 yrs experience) **Customer Support Executive Responsibilities**: - offer a best customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Ensure the best...

  • Customer Service Executive

    2 days ago

    Surat, Gujarat, India 3c4cf281-dc82-4aa8-8b39-0251ea9b3c12 Full time ₹ 20,000 - ₹ 23,000 per year

    Customer Service Executive – Work From Home (Surat & Vapi)Process: Customer Service + RenewalsJob Type: Full-Time | Work From Home | Day Shift | Immediate HiringWork From Home OpportunityThis role offers a complete work-from-home setup for eligible candidates from Surat and Vapi. Work remotely while building a stable career in the Customer Service &...

  • Customer Service Executive

    2 weeks ago

    Surat, Gujarat, India Royal Staffing Services Full time

    **Shift Job (8 Hours)** Surat Gujarat India **Customer Service Executive - Surat**: - We Are Hiring - Customer Service Executive - Requirements: Graduate, 1+ Yr CS/Sales Exp. (Intl. BPO preferred) - Excellent English | Rotational Shifts/Offs | Immediate Joiners - Location: Surat - Skills: Customer Handling, Upselling/Cross-Selling, Communication, Problem...

  • Customer Service

    2 hours ago

    Surat, Gujarat, India fea735de-22f6-429a-b80c-36fb2ff52c4f Full time ₹ 2,88,000 - ₹ 3,60,000 per year

    Position: Customer Service Executive / Operations / Sales coordinator (Freight Forwarding)Work Location: SuratRequirements:Candidates having min 2 years of Customer Service experience in Import / Export freight forwarding dept.Good knowledge and understanding of INCO TERMS to enhance smooth process.Good geographical knowledge of International Ports, Indian...

  • Customer Service Executive

    2 weeks ago

    Surat, India HDB Financial Services Limited Full time

    Job Role: - Responsible for Entire Operation Process - Responsible for KYC Verification and File Disbursement - Handling Customers queries and Resolving problems - Tracking the cases in following manner, (Manually Following) (Disbursal Login - Query - Query Resolved - Data Entry - RCU Checking - Ops Tray). - Following the RCU Sampled Cases to get the RCU...

  • Customer Service Executive

    4 days ago

    Udhana, Surat, Gujarat, India TRT Technologies LLP Full time

    THE POSITION Position Title: Customer Service Executive - Air Conditions Based at: Surat Reports to: Manager Members Reporting: Technician Role Work directly with customers to Provide assistance, resolve complaints, answer questions, and process orders. Coordinate with in house sales team for customers calls/queries. **Responsibilities**: - Answering...

  • Customer Service Representative

    4 days ago

    Surat, India FASHION DREAM Full time

    **Designation** : Customer Support Executive **Reports to** : Ecommerce Operations Head **Experience** : Fresher & Experienced **Salary ** : 10k to 16k **Summary of the Position**: Ompax Lifestyle Pvt. Ltd. is an E Commerce company based at Udhna Udyog Nagar, Udhna, Surat. Having a rapid growth rate, we dream to expand to three times our current size...

  • Customer Service Representative

    9 hours ago

    Surat, India FASHION DREAM Full time

    **Designation** : Customer Support Executive **Reports to** : Ecommerce Operations Head **Experience** : Fresher & Experienced **Salary ** : 10k to 16k **Summary of the Position**: Ompax Lifestyle Pvt. Ltd. is an E Commerce company based at Udhna Udyog Nagar, Udhna, Surat. Having a rapid growth rate, we dream to expand to three times our current size...

  • Customer Service Representative

    2 weeks ago

    Surat, Gujarat, India Dyneton Full time ₹ 84,000 - ₹ 36,00,000 per year

    About the Role:We are looking for a dedicated and proactive Customer Service Executive for our Surat location. The role involves assisting clients, handling inquiries, providing after-sales support, and ensuring smooth coordination between customers and internal teams.Key Responsibilities:Handle incoming customer queries via phone, email, and chat in a...

  • Customer Service Executive

    2 days ago

    Surat, Gujarat, India place8 Full time

    **Customer Service Executive - Work From Home (Surat & Vapi)** Process: Customer Service + Renewals **Job Type**: Full-Time | Work From Home | Day Shift | Immediate Hiring **Work From Home Opportunity** **About the Role** We are hiring experienced customer service professionals for a virtual, work-from-home position. You will handle customer queries,...