
ServiceNow ITOM Developer
3 weeks ago
About the Role :
We're looking for an experienced ServiceNow ITOM Developer to lead and support the implementation of ITOM modules like Discovery, Service Mapping, Event Management, and CMDB. You'll work with infrastructure and application teams to automate operations and provide visibility across hybrid environments.
Key Responsibilities :
- Implement and configure ServiceNow ITOM modules : Discovery, Service Mapping, CMDB, Event Management
- Design Discovery patterns and configure probes/sensors for both on-prem and cloud
- Maintain CMDB data integrity through audits, normalization, and reconciliation
- Integrate with monitoring tools such as Zabbix, SolarWinds, Dynatrace, CloudWatch
- Script automation using JavaScript, PowerShell or Python
- Collaborate with ITSM, Cloud, Infra, and Application teams
- Create and maintain documentation (process flows, SOPs, runbooks)
- Engage in technical discussions with stakeholders and clients
Required Skills :- 3-8 years of relevant experience in ServiceNow ITOM
- Hands-on expertise in Discovery, Service Mapping, and CMDB
- Experience with cloud infrastructure (AWS/Azure/GCP)
- Good scripting knowledge (JavaScript essential)
- Strong understanding of ITIL processes
Good to Have :
- ServiceNow Certified (ITOM / Discovery / CMDB)
- Familiarity with Performance Analytics or Cloud Management
(ref:hirist.tech)-
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