Customer Support Executive
4 weeks ago
About the roleWe are looking for a proactive and customer-focused Customer Support Executive to manage inbound queries from brand partners and end users regarding our product. The role requires strong communication skills, quick problem-solving abilities, and a customer-first mindset. You will act as the primary point of contact and ensure high-quality support across calls, emails, and chat channels.Key roles and responsibilities- Handle inbound and outbound customer calls with professionalism and clarity. - Respond to customer queries via email and chat with accuracy and within defined SLAs. - Provide product-related information, troubleshoot issues, and guide users through processes. - Coordinate with internal teams (operations, tech, backend support) to resolve escalated issues. - Maintain detailed and accurate records of customer interactions in the CRM/helpdesk. - Follow communication scripts, support guidelines, and processes to deliver consistent service. - Identify repeated issues and share feedback for process improvement. - Support brands on onboarding, product usage, transaction queries, and issue resolution. - Ensure high CSAT scores by delivering empathetic, clear, and solution-oriented responses. - Train and mentor junior support members when required.What are we looking for?- Strong verbal and written communication skills in English and Hindi. - Prior experience in customer service/support (voice + non-voice). - Ability to handle pressure, manage tough conversations, and provide calm resolutions. - Good understanding of customer service tools (Freshdesk, Zendesk, CRM systems preferred). - Multitasking ability with attention to detail and accuracy. - Problem-solving attitude and willingness to learn product features quickly. - Flexibility to work in rotational shifts if required.Skillsets :- Excellent English & Hindi communication (spoken and written). - Customer handling experience (calls, emails, chat). - Ticketing system & CRM familiarity. - Typing speed 35+ WPM preferred. - Basic technical troubleshooting skills. - Ability to analyse customer issues and provide quick resolutions. - Strong interpersonal and listening skills.Other plus points:- Experience in supporting SaaS or tech-based products. - BPO/Contact Center background. - Experience handling brand/merchant queries. - Knowledge of escalation handling and RCA documentation. - Exposure to omni-channel support environments. - Willingness to work weekends/holidays on rotation.
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Customer Support Associate
1 day ago
Gurugram, New Delhi, Noida, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full timeJob Title: Customer Support AssociateLocation: Gurugram (On-site at Zomato Client End)Job Type: Full-Time (Work from Office)Salary: 25,000 CTC / 20,000 In-HandShift Timings: Rotational Shifts, Rotational Week Off (6 Days Working)About Zomato:Zomato is one of the leading online food delivery and restaurant discovery platforms. We aim to create a seamless...
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Customer Support Executive
6 days ago
New Delhi, India Jay Maharaj Software Consulting Pvt. Ltd. Full timeRole Description This is a full-time on-site role for a Technical Customer Support Executive at Jay Maharaj Software Consulting Pvt. Ltd. in Ahmedabad. The Customer Support Executive will be responsible for providing online support, customer service, technical support, and ensuring customer satisfaction on a day-to-day basis.Please Note:Only freshers are...
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Customer Support Executive
2 weeks ago
New Delhi, India The Stack Full timeCustomer Support Executive Location: Goa (Full-time, In-office) Company: The StackAbout The Stack The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for...
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Customer Support Executive
2 weeks ago
New Delhi, India The Stack Full timeCustomer Support Executive Location: Goa (Full-time, In-office) Company: The StackAbout The Stack The Stack is a venture backed efficacy-driven wellness brand built on clinical science, transparency, and global quality standards. We serve a discerning customer base that values credibility, clarity, and premium execution. As we scale, we are looking for...
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Customer Support Executive
6 days ago
New Delhi, India TP Full timeJob Title:Customer Support Executive – Banking Process Work Location: Guindy Chennai About the Role: We are hiring enthusiastic individuals for a leadingBanking Processto provide excellent customer support and service. As aCustomer Support Executive , you will handle customer queries, provide information about banking products and services, and ensure...
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Customer Support Executive
6 days ago
New Delhi, India TP Full timeJob Title:Customer Support Executive – Banking Process Work Location: Guindy Chennai About the Role: We are hiring enthusiastic individuals for a leadingBanking Processto provide excellent customer support and service. As aCustomer Support Executive , you will handle customer queries, provide information about banking products and services, and ensure...
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Customer Support Executive
1 week ago
New Delhi, India GRIPIT Full timeCompany DescriptionGripit specializes in facilitating global brands' entry and growth in India's dynamic market by providing end-to-end solutions, from market entry strategies to retail and e-commerce distribution. We ensure seamless and risk-free expansion for foreign brands, managing compliance, pricing strategies, logistics, and brand-building. By...
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Customer Support Executive
1 week ago
New Delhi, India GRIPIT Full timeCompany DescriptionGripit specializes in facilitating global brands' entry and growth in India's dynamic market by providing end-to-end solutions, from market entry strategies to retail and e-commerce distribution. We ensure seamless and risk-free expansion for foreign brands, managing compliance, pricing strategies, logistics, and brand-building. By...
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Customer Support Executive
2 days ago
New Delhi, India Urban Plant® Full timeAbout Us: At Urban Plant, we’re on a mission to make homes greener and happier! From stylish planters to healthy plants and plant care essentials, we bring nature closer to people’s lives. We’re looking for a Customer Support Executive who’s passionate about helping customers, solving problems, and being the friendly voice of our brand.Role...
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Customer Support Executive
4 weeks ago
New Delhi, India OUTCAST Full timeJob Title: Customer Support Executive Company: Outcast We are looking for a Customer Support Executive to join our team atOutcastto manage customer calls, provide exceptional support, and resolve queries related to our products and services. This role offers an attractive in-hand salary along with opportunities for career growth. Key Responsibilities: Handle...
