abCoffee - Fleet Manager
4 days ago
About the Role:.
- As a Fleet Manager at abCoffee, you will play a crucial role in ensuring the efficient and timely delivery of products to from our decks.
- You will oversee all aspects of the logistics operation of delivery from decks to customers.
Responsibilities of the candidate:.
- Managing a team of Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.
- Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.
- Improve and maintain promised delivery times for better customer experience.
- Conduct classroom/field training at an individual level for better customer experience.
- Conduct regular field audits for better compliance among Pickup and Delivery Partners.
- Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.
- Ensure excellent customer experience by solving order level escalations.
Requirements:.
- Prior experience in process design and operations implementation.
- 2-3 years of experience in managing blue collar workers.
- Should have a bike and be willing to travel within the city.
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