Abcoffee- Customer Service Representative

5 months ago

Mumbai, India ConsultBae Full time

**Role -** Customer Service Representative

**Experience -** 2-5 years

**Location -** Sakinaka, Mumbai

**Working Mode -** 6 days, WFO

**Specific responsibilities will include**:

- Respond to customer inquiries across all communication channels.
- Keep up to date with offered products and provide accurate answers to questions related to product features, pricing, and availability.
- Work closely with internal departments to meet customers' needs and resolve complicated issues.
- Help resolve product returns and service/maintenance requests.
- Work with courier partners to respond to shipping inquiries and expedite order deliveries.
- Monitor and analyze customer feedback/reviews and provide suggestions to improve CSAT.
- Keep track of product listings to ensure accurate content across all sales channels (description, images, price, etc.).

**Requirements**:

- 0 - 2 years of experience in a similar role
- Self-starter with demonstrated initiative
- Ability to approach problems logically and rationally
- Ability to empathize with and prioritize customer needs.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary.
- Ability to comprehend and interpret customer issues correctly and communicate the solution clearly.
- Ability to compose accurate, concise, and grammatically correct written responses.
- Ability to communicate effectively with internal departments and work in a team environment
- Familiar with MS Office / Google tools (Docs, Sheets, Slides, etc.) and a basic understanding of e-commerce websites (Shopify, Amazon, etc.) and how they work.
- Ability to understand and quickly learn new tools/software.
- Effective problem-solving skills including decision-making, time management, and immediate prioritization of tasks as assigned
- Must be willing to work on weekends.

**What we offer**:

- Competitive salary
- ESOPs*
- Health and Term insurance

An opportunity that you would be proud to take forever.

**About abCoffee**:
We are India's first Tech enabled affordable specialty coffee company. Our mission since the onset of the idea is to democratise specialty coffee in India by making it accessible and affordable to the whole of India. We are hands down the best rated coffee company across all regions we are serving in Mumbai and now moving into growth stage after incredible initial traction.

**Our Mission**
Democratize specialty coffee in India by making it accessible and affordable for most of India and spreading awareness about coffee in India.

**Our Vision**:Specialty coffee for all**
Be the neighborhood coffee place in all corners of the country which encourages community development and inspires people to be the change they want to see in the world.

**Our Values: People, Service, Excellence**

**People**:The world is amazing because of the amazing people that live here. We celebrate people who walk in every day to get their daily dose of happiness, we celebrate our happy and warm barista partners who give their best to brew India’s best coffee to every person they encounter. People both our customers, and employee partners are the pulse and spirit at abCoffee.

**Service**: As a company, we exist to serve. To service the humankind with the magic of coffee beans sourced ethically from the hardworking and honest farmers in India, to service the spirit of community development one neighborhood at a time, to service the spirit of dreamers and change makers in the society who make this world a better to live in-one day at a time, every day.

**Excellence**: We benchmark ourselves with the best of industry standards be it sourcing the best coffee beans, or working with fun and hardworking barista partner talents, or our superior training and development programs, or our unending personal love & warmth that gets added in every cup that we brew at abCoffee for our champion customers.

**Culture at abCoffee**

Culture at abCoffee can be described in 5 simple principles:

- Respect
- Autonomy at work
- Grow together
- Do our best, excellence in all we do and we keep evolving.
- Trust on each other’s ability and build a company that generations after us will be proud of.

**Beyond the salary, great coffee and amazing work culture**:

- Autonomy to build, break and re build the entire work flow. We are young, we are agile and we are growing.
- Gender-neutral policies
- Health and term insurance coverage
- Regular training programs to grow in your area of interest with 360 professional development.
- ESOPs, as abCoffee grows and becomes India’s neighborhood coffee place, all its builders and shapers grow together.
- First ever coffee company in India to offer ESOPs to Baristas.

  • abCoffee - Fleet Manager

    2 months ago

    Mumbai, India abCoffee Full time

    About the Role:.- As a Fleet Manager at abCoffee, you will play a crucial role in ensuring the efficient and timely delivery of products to from our decks.- You will oversee all aspects of the logistics operation of delivery from decks to customers. Responsibilities of the candidate:.- Managing a team of Pickup and Delivery Partners directly on a daily basis...

  • abCoffee - Manager - Information Technology

    2 months ago

    Mumbai, India abCoffee Full time

    Position Overview:.- We are seeking an experienced IT Manager to oversee all technology operations at abCoffee's Mumbai location.- The IT Manager will be responsible for managing and optimizing our technology infrastructure, ensuring seamless operational support for our QSR outlets, and leading technology projects that align with business objectives.-...

  • Abcoffee- Central Operations

    5 months ago

    Mumbai, India ConsultBae Full time

    **Role -** Central Operations **Experience -** 2-5 years **Location -** Sakinaka, Mumbai **Working Mode -** 6 days, WFO **Specific responsibilities will include**: - Respond to customer inquiries across all communication channels. - Keep up to date with offered products and provide accurate answers to questions related to product features, pricing, and...

  • Abcoffee - Graphic Designer

    5 months ago

    Mumbai, India ConsultBae Full time

    **Role -** Graphic Designer **Experience -** 3+ years **Location -** Sakinaka, Mumbai **Working Mode -** 6 days, WFO **Core requirements**: - Love for life, happy person. - Agility to build, break and re-build things. - Hunger and drive to build a company that their kids would be proud of. **Key Skills** - Bachelor's degree in Graphic Design, Visual...

  • Abcoffee- Chief Operating Officer

    5 months ago

    Mumbai, India ConsultBae Full time

    **Role -** Chief Operating Officer **Experience -** 10-20 years **Location -** Sakinaka, Mumbai **Working Mode -** 6 days, WFO **Objectives of this role** - Collaborate with CEO in setting and driving organizational vision, operations strategy, and hiring levels - Translate strategy into actionable steps for growth, implementing organization-wide goal...

  • Fleet Logistics Coordinator

    1 week ago

    Mumbai, Maharashtra, India abCoffee Full time

    About the Role:As a key member of the abCoffee team, the Fleet Logistics Coordinator will play a critical role in ensuring the efficient and timely delivery of products to customers.The successful candidate will oversee all aspects of the logistics operation, from deck delivery to customer satisfaction.Responsibilities:Manage a team of Pickup and Delivery...

  • Logistics Operations Manager

    3 weeks ago

    Mumbai, Maharashtra, India abCoffee Full time

    About the Role:As a key member of the abCoffee team, you will play a crucial role in ensuring the efficient and timely delivery of products to our customers. Your responsibilities will include overseeing all aspects of the logistics operation, managing a team of Pickup and Delivery Partners, and driving efficiency and attendance on a daily basis.Key...

  • Fleet Operations Manager

    3 weeks ago

    Mumbai, Maharashtra, India abCoffee Full time

    About the Fleet Manager Role:As a key member of the abCoffee team, the Fleet Manager will play a vital role in ensuring the efficient delivery of products from our decks to customers. This involves overseeing all aspects of the logistics operation, from managing a team of Pickup and Delivery Partners to maintaining excellent customer experience.Key...

  • Fleet Operations Manager

    6 hours ago

    Mumbai, Maharashtra, India abCoffee Full time

    About the Role:- As a Fleet Manager at abCoffee, you will contribute to efficient product delivery from our facilities to customers.- You will oversee all aspects of logistics operations from our facilities to customers.Responsibilities:- Manage a team of Pickup and Delivery Partners daily, focusing on individual efficiency.- Maintain Pickup and Delivery...

  • IT Manager

    3 weeks ago

    Mumbai, Maharashtra, India abCoffee Full time

    Job Overview:The ideal candidate will oversee all technology operations at abCoffee's Mumbai location, ensuring seamless operational support for our QSR outlets. This role will manage and optimize our technology infrastructure, leading technology projects that align with business objectives. A deep understanding of the QSR industry, strong leadership skills,...

  • IT Operations Manager

    3 weeks ago

    Mumbai, Maharashtra, India abCoffee Full time

    Job Title: IT Operations ManagerJob Summary:abCoffee is seeking an experienced IT Operations Manager to oversee all technology operations at our Mumbai location. The ideal candidate will have a deep understanding of the QSR industry, strong leadership skills, and the ability to integrate innovative tech solutions to improve efficiency.Key Responsibilities:-...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OverviewWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.Key ResponsibilitiesManage a high volume of customer...

  • Customer Service Representative

    4 weeks ago

    Mumbai, Maharashtra, India Titan Jet Care Service Limited Full time

    Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Titan Jet Care Service Limited. As a key member of our customer support team, you will play a vital role in ensuring exceptional customer experiences.Key ResponsibilitiesManage a high volume of inbound and outbound calls in a timely and efficient mannerUtilize...

  • Customer Service Representative

    2 months ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Customer Service Representative

    4 weeks ago

    mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai.CTC: 35k* + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description: This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...

  • Customer Service Representative

    4 weeks ago

    Mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai. CTC: 35k* + Incentives* Customer Service, Voice Process U.S. Shifts (Night shifts) Role Description : This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...

  • Customer Service Representative

    2 weeks ago

    Mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai.CTC: Up to 35k* + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description : This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...

  • Customer Service Representative

    4 weeks ago

    Mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai.CTC: 35k* + Incentives*Customer Service, Voice ProcessU.S. Shifts (Night shifts)Role Description : This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring customer...

  • Customer Service Representative

    2 days ago

    mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai. CTC: Up to 7.5* LPA + Incentives* Customer Service, Voice Process U.S. Shifts (Night shifts) Role Description: This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues, ensuring...

  • Customer Service Representative

    3 days ago

    mumbai, India GCS Consulting Services Full time

    This position is open exclusively to candidates based in Mumbai . CTC: Up to 7.5* LPA + Incentives* Customer Service, Voice Process U.S. Shifts (Night shifts) Role Description : This is a full-time role for a Customer Service Representative. The Customer Service Representative will be responsible for addressing customer queries, resolving issues,...