Digital Account Director

5 days ago

New Delhi, India Zensciences Full time

The Digital Account Director is responsible for complete ownership of the P&L, relationships, delivery, quality, planning, resourcing and operations of a particular business unit. The role is critical as it aims to build solutioning, servicing and delivery for clients and help build a cultureof responsibility and performance.Responsibility:Problem solving mindset:- Critical and quick thinking, effective + prompt communication, and the ability tofind solutions that align with both the client's and agency's goals - Address challenges and issues that arise during the course of work. Be smart and fast or fail-fast with problem-solving, conflict resolution, and decision-making to ensure smooth deliveryRelationship management:- Build and maintain strong relationships with clients. - Understand their business deeply, objectives, and challenges. Be the main point of escalation between the agency and the client - Stay abreast of industry trends, market conditions, and opportunities. - Provide clients with strategic insights, suggestions, competitve data and innovative solutions to help them achieve an advantage - Work to retain existing clients by delivering exceptional service, demonstrating the value of the agency's work, and building long-term relationshipsDelivery and Operation excellence:- To ensure quality output and suggest the right solutions to customers - Ensure 100% utilization of resources - therefore driving efficiency - 100% adherence to the quality standards - Lower rework and wasted effort - Plan workloads and work schedules - Commitment to delivery timelinesBusiness Performance :The Digital Account Director is responsible for ensuring that the BU delivers on revenue and margin commitments. This includes- Tracking team performance - Analyzing performance of BU, understanding core issues and suggesting programs to alleviate issues/roadblocks - Driving value with quality of work and fulfilment of revenue and margin goals - Highlighting roadblocks /issues with executive’s in a regular and structured manner - Actively participate in new business development by identifying upsell opportunities within existing accounts and contributing to pitches and proposal for new clients.Team management:- Be empathetic. Lead and manage the entire team within the business unit. Provide guidance, mentorship, and support to ensure the team is working effectively and efficiently - Ensure good cross-functional collaboration - Reward and recognize efforts of team members and plan for ‘making work fun’ and not another ‘job’

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