Team Lead Operations

3 weeks ago

New Delhi, India Asian Hires Full time

Team Lead Lien-Operations - BPO/KPO US HEALTHCARE Background experienced Candidates ONLY.REPORTING RELATIONSHIPPOSITION REPORTS TO: OPERATIONS MANAGERDEPARTMENT: OPERATIONSPOSITION LOCATION: VADODARA, INDIA (On-Site)Budget: 6,20,000 - 8,50,000 PA.POSITION SUMMARYTeam Leader – Managing your team effectively to achieve desired and optimum utilization of resources. Ensuring team member productivity. training and managerial tasks to deliver as per deadline and up to client satisfaction. Ensuring team member productivity, work accuracy and effectiveness. Develop and mentor team members through leadership and training while completing other managerial tasks required to deliver as per deadline and up to customer satisfaction.JOB RESPONSIBILITIES1. Daily workflow management to ensure maximum capacity to the project pool2. Ensure schedule adherence for self & team3. Effective operations management by overcoming daily hurdles of absenteeism, erratic workflow, adhoc requests, etc. Be people’s person by conducting regular one on one, empathize with people concerns, escalatetimely on issues, target the problem & not the person attitude4. Constant communication with the US offices through calls and emails5. Any other duties assigned by manager6. Prepare accurate reports & submit timely to the desired recipients7. Perform random quality checks on volumes processed by the team members8. Conduct daily meetings with team & provide timely process updates to maintain quality9. Anticipating client’s needs and preparing reports.10. Review QC feedbacks and devise ways to improve quality of the team.11. Doing spot checks to uphold quality standards.12. Understand and adhere to all company policies, including but not limited to security, trade secrets and confidentiality of all information.PROFESSIONAL QUALIFICATIONS/EXPERIENCE1. Graduate or master’s with any stream is must.2. Being proactive in taking up new challenges & increase scope of self-exposure3. Strong oral & written English communications skills with problem solving ability4. Good networking skills across the organization to get things done5. Training skills to conduct process, refresher & basic soft skills training6. Ability to create a challenging, fast paced team-oriented environment7. 5-7 years of work experience in managing team at BPO/KPO8. Ability to de-stress the work environment under pressure9. Very strong computer skills in Window, Word, Excel, Power Point and Internet/Intranet10. Ability to learn quickly & teach members on process nuances11. Knowledge of financial services and class action and mass tort is good to have12. Ability to interact with confidence with US internal & external customers13. Candidate with experience into legal process domain will be of advantage14. Ability to review reports & take actions based on data15. Ability to manage change16. Job requires you to work in night shifts (USA Shift timing with additional allowances) and on Indian holidays.CAREER PROGRESSIONIf he/she is performing good in the current role, may grow Sr.Team Leader , Assistant Manager or Ops Manager

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