Operations Team Lead

4 weeks ago


New Delhi, India TP Full time

We're Hiring: Team Lead – Operations (International Customer Support)Open Positions: 16Joining: ImmediateAbout the Role: We're looking for dynamic and experienced Team Leads to manage international sales operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.Key Responsibilities:- Lead and manage a team handling international voice/email/chat support - Monitor performance metrics and ensure SLA adherence - Coach and mentor team members for continuous improvement - Handle escalations and ensure customer satisfaction - Collaborate with cross-functional teams to streamline operations



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