WALK - IN Interview for Freshers (Healthcare Voice) - 4th to 6th March,2025

2 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time

WALK - IN Interview for Freshers (Healthcare Voice) - 4th to 6th March,2025

FRESHERS: Graduation must (NO B.E/B.Tech/Engineering/Tech Graduates, MCA/MSc/M.com/MBA)

Work Location: Sholinganallur ELCOT Chennai.

Interview Mode: Face to Face Interview

Interview Venue: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.

Interview Time : 11:30AM - 2PM

Contact HR: Shinaz/ Judith.

ESSENTIAL RESPONSIBILITIES:

  • Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
  • Investigate and resolve issues with denied or underpaid claims.
  • Maintain accurate records of all communications and transactions.
  • Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
  • Update account-wise customer interactions daily.
  • Achieve critical performance targets.
  • Ensure efficiency in line with performance targets and process guidelines.
  • Identify problems and document business requirements using industry knowledge and tools.
  • Follow client process workflows and HCL policy guidelines.

SKILLS AND COMPETENCIES:

  • Strong verbal and written communication skills
  • Focus on delivering a positive customer experience
  • Should possess active listening skills
  • Good data entry & typing skills
  • Ability to multitask.
  • Ability to contribute to the process through improvement ideas.
  • Analytical and problem-solving skills on the process.
  • To use sound judgment and take decisions.

Rounds of interview:

HR Screening, Versant Test and Operations Interview

Laptops are not allowed in the campus.

Perks and Benefits:

1. Cab provided (chargeable)

2. International Trainers

3. World class exposure

4. Excellent working environment

5. Salary - Best in industry

6. Shift - Flexible with any shifts (Night)

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