Healthcare Specialist

4 days ago


Chennai, Tamil Nadu, India HCLTech Full time
Job Description

WALK - IN Interview for Freshers (Healthcare Voice) - 20th to 22nd March 2025

FRESHERS: Graduation must (NO B.E/B.Tech/Engineering/Tech Graduates, MCA/MSc)

Skill Highlight: Must possess Excellent Communication Skills both Verbal & Written.

Work Location: Sholinganallur ELCOT Chennai.

Shift : Us shifts

Week off : Saturday & Sunday - Fixed.

Interview Mode: Face to Face Interview

Interview Venue: HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.

Interview Time: 11:30AM - 2PM

Contact HR: Pradeep HR / Vinoth HR

ESSENTIAL RESPONSIBILITIES:

- Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
- Investigate and resolve issues with denied or underpaid claims.
- Maintain accurate records of all communications and transactions.
- Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
- Update account-wise customer interactions daily.
- Achieve critical performance targets.
- Ensure efficiency in line with performance targets and process guidelines.
- Identify problems and document business requirements using industry knowledge and tools.
- Follow client process workflows and HCL policy guidelines.

SKILLS AND COMPETENCIES:

- Strong verbal and written communication skills
- Focus on delivering a positive customer experience
- Should possess active listening skills
- Good data entry & typing skills
- Ability to multitask.
- Ability to contribute to the process through improvement ideas.
- Analytical and problem-solving skills on the process.
- To use sound judgment and take decisions.

Rounds of interview:

HR Screening, Versant Test and Operations Interview

Perks and Benefits:

1. Cab provided

2. International Trainers

3. World class exposure

4. Excellent working environment

5. Salary - Best in industry

6. Shift - Flexible with any shifts (Night)

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