WALK - IN Interview for Freshers (Healthcare Voice) -24th to 26th Feb,2025

4 weeks ago

Chennai, Tamil Nadu, India HCLTech Full time
WALK - IN Interview for Freshers (Healthcare Voice) -24th to 26th Feb,2025

FRESHERS:

Graduation must (NO B.E/B.Tech/Engineering/Tech Graduates, MCA/MSc/M.com/MBA)

Work Location:

Sholinganallur ELCOT Chennai.

Interview Mode:

Face to Face Interview

Interview Venue:

HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.

Interview Time :

11:30AM - 2PM

Contact HR: Shinaz/ Judith.

ESSENTIAL RESPONSIBILITIES :
Make outbound calls to healthcare providers and insurers to follow up on claims and payments.
Investigate and resolve issues with denied or underpaid claims.
Maintain accurate records of all communications and transactions.
Conduct pre and post call analysis, documentation, and take appropriate actions to resolve tasks at first contact.
Update account-wise customer interactions daily.
Achieve critical performance targets.
Ensure efficiency in line with performance targets and process guidelines.
Identify problems and document business requirements using industry knowledge and tools.
Follow client process workflows and HCL policy guidelines.

SKILLS AND COMPETENCIES:
Strong verbal and written communication skills
Focus on delivering a positive customer experience
Should possess active listening skills
Good data entry & typing skills
Ability to multitask.
Ability to contribute to the process through improvement ideas.
Analytical and problem-solving skills on the process.
To use sound judgment and take decisions.

Rounds of interview:

HR Screening, Versant Test and Operations Interview

Laptops are not allowed in the campus.

Perks and Benefits:
1. Cab provided (chargeable)
2. International Trainers
3. World class exposure
4. Excellent working environment
5. Salary - Best in industry
6. Shift - Flexible with any shifts (Night)

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