National Account Manager

4 weeks ago

Gurgaon, Haryana, India G4S Full time

About the job

Job Description As the G4S contract security program matures in India, there is significant opportunity to add a direct manager that oversees the operation and assist the customer. This document is a brief job description of roles and responsibilities, and can be adjusted as mutually agreed Responsibilities

- The National Account Manager NAM directly supports the Corporate Security team. NAMs oversee the organization's security operations, collaborate with governance, and provide insight on best practices.

- Act as single point of contact for G4S, for all the sites.

- Ensure KPIs/MSA are within compliance; develop corrective action for areas in need of improvement.

- Identify efficiencies and cost saving opportunities.

- Responsible to ensure proper invoicing accuracy, and limit invoice errors.

- Responsible to ensure that all the compliance related to law of the land are adhered hundred percent across all the sites in India.

- Responsible to ensure correct and timely salaries are paid to resources deployed at UHG sites.

- Ensure services are provided as per scope of services provided in master service agreement.

- Provide operational support for contracted locations.

- Proactively engage in local operations, identify risks, and collaborate with local teams.

- Support special projects, disaster / emergency responses, and additional service requests.

- Report as a client/employee liaison during normal operations to include special/emergency services.

- Maintain compliance with company policies and procedures (G4S & UHG Policy).

- Report foreseeable security service issues and identify areas of improvement.

- Oversee daily workload for account managers assigned to various branches.

- Identify, escalate and implement best practices across the region.

- Audit support and execution.

- Carrying out other projects as directed by the Global Account Director and customer.


Daily Activities:

- Directly support constant change and growth of Corporate Security programs.

- Constant collaboration, level setting expectations, and realignment with critical partners.

- Special projects and assignments from Corporate Security


Daily Service Operations

- Address Staffing Issues/Levels

- Short Term Requests (Coordination/Office Communication)

- Financial Analysis (Requests/Input Financial Requests for Governance)

- Local Office Communications (Issues/STSR/Updates/KPIs)

- Monitoring Emails (UHG, & G4S)

- Security Access Issues

- Updating Spreadsheets/Trackers

- Identifying Gaps in Security Services


Weekly Activities:

- Tour Completion Progress

- Removal of Services (Coordination/Communication)

- Permanent Add Requests (Acquisitions)

- Site Supervisors/Leaders Communications & Meetings

- Staffing Report to identify staffing levels and open posts with solution

- Access/Patrol Badge Updates

- Updating Rates/HPW/Active Sites

- Routing Equipment Requests

(ref:iimjobs.com)

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