Head of Client Servicing
3 weeks ago
ABOUT WISHMAKERS: Wishmakers is a creative agency specializing in brand campaigns, live events, exhibitions, and activations—all designed to tell powerful stories and help brands connect meaningfully with audiences.Website: wishmakers.inInstagram: @wishmakerseventsWhat You’ll DoLead & Inspire: Guide our client servicing team, supporting, motivating, and mentoring account executives and managers to deliver exceptional service and memorable brand experiences.Strategic Partnerships: Serve as the primary point of contact for key clients, building trust-based relationships and proactively identifying opportunities for business growth.Campaign Oversight: Oversee the end-to-end delivery of complex events, campaigns, activations, and IPs—ensuring projects are on time, within scope, and exceed client expectations.Ideation & Problem Solving: Collaborate with creative, production, and project teams to craft innovative solutions, troubleshoot issues, and translate briefs into actionable plans.Business Development: Spot upselling or cross-selling opportunities with existing clients, contribute to pitches and proposals, and participate in new business initiatives.Quality Champion: Uphold Wishmakers’ high standards on every project—ensuring effective communication, attention to detail, and a proactive client-first approach.About YouYou bring 7 - 10+ years in client servicing or account management, ideally within event management, brand activations, experiential marketing, or agency environments.A natural leader—empathetic, inspiring, confident in decision-making, and excited to mentor a passionate team.Exceptional communication is your hallmark: you build rapport quickly, manage expectations skillfully, and handle feedback gracefully.You thrive in fast-paced, creative environments, juggling multiple deadlines without breaking a sweat.Comfort with ambiguity—when last-minute curveballs arrive (and they do), you solve with optimism, creativity, and resourcefulness.You have an eye for detail and an unwavering commitment to delivering quality.Bonus: You’ve managed large-scale events, led client teams, or have a network within brand, media, or cultural circles.What We OfferA seat at the table to shape high-impact brand stories and cultural movements.A collaborative, open, and energetic workspace where your ideas matter.Opportunities to work with industry-leading brands and visionary creative minds.Bonus: Experience with intellectual properties, live concerts, art/cultural events, or innovative formats is a big plus.
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