Student Services Officer

2 days ago

Vellore, Tamil Nadu, India Aakash Educational Services Pvt. Ltd Full time ₹ 2,50,000 - ₹ 3,50,000 per year

Roles and Responsibility :

  1. Ensure a delightful customer service experience by developing a strong rapport with the Student & Parents.

  2. Addressing the concerns of Students & Parents by offering a quick resolution.

  3. Collaborate and consult with parents, teachers, branch head and any other stakeholders to ensure a favourable learning environment for the student.

  4. Ensure collection of outstanding fee from parents within the specified time.

  5. Ensure retention of Students and controlling Left-outs.

  6. Collaborate with ACAD and Non ACAD teams, to manage all class announcements, notice board maintenance & Parent Teacher Meeting Coordination.

  7. Ensure adherence to internal process and compliances.

To be successful in the SSO role you are required to have:

  1. Ability to handle students and parents in an empathic & patient manner.

  2. Proficiency in Microsoft Office and writing emails, & comfortable while working on software related to services.

  3. Fluency in English and Regional Language communication.

Must to have Attitude:

  1. Customer Orientation.

  2. Sense of Ownership and Accountability.

  3. Result orientation.

  4. Emotional intelligence for working in a Team.

Qualification:

  1. Must have bachelor's degree.

  2. Preferred BTech / MBA /Masters in Education, etc.

Experience:

  1. Previous experience in customer handling across industry.

Job Types: Full-time, Permanent

Pay: ₹250, ₹350,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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