Technical Support Engineer

1 month ago

Pune, India Crossover Full time

About the Role :

- We are seeking a highly skilled and innovative Technical Support Engineer to join our team and play a key role in shaping the future of our customer support operations.

- You will leverage your expertise in telecommunications and your understanding of AI tools to design, implement, and utilize AI-powered systems that enhance efficiency and customer satisfaction.

- This is an exciting opportunity to be at the forefront of technological advancements and contribute to a more streamlined support experience.

Responsibilities :

- Design and implement AI-driven systems and monitoring tools to automate tasks, streamline workflows, and improve overall operational efficiency within the technical support department.

- Utilize generative AI tools like ChatGPT, Gemini, or Claude to assist with service configuration, troubleshooting, and task automation, ensuring seamless service delivery for our customers.

- Provide exceptional technical support to customers, leveraging a blend of AI-powered tools and your own technical knowledge to resolve inquiries and issues efficiently.

- Collaborate with the AI and engineering teams to identify areas for improvement and implement new AI-powered solutions within the technical support landscape.

- Stay up-to-date with the latest advancements in AI and its applications within the telecommunications industry.

Qualifications :

- Professional experience working in the telecommunications industry, with a solid understanding of BSS (Business Support Systems) and OSS (Operations Support Systems).

- Experience using generative AI tools for tasks like code generation, content creation, or information retrieval to enhance productivity.

- Proficiency in Linux operating systems and SQL databases for data management and querying.

- Excellent problem-solving and analytical skills to diagnose and troubleshoot technical issues.

- Strong communication and interpersonal skills to effectively interact with customers and colleagues.

- A passion for continuous learning and a willingness to embrace new technologies.

Location : Hyderabad, Chennai, New Delhi, Mumbai, Pune, Kolkata, Pan India

(ref:hirist.tech)

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Mphasis Full time

    Job DescriptionRole: L2 Technical Support EngineerWho are we looking for?Level 2 Technical Support Engineer Years of experience needed – 0 - 2 years. Technical Skills:  Hands-on experience with Windows /Mac OS environments  Excellent problem-solving and communication skills  Hands-on experience with Windows /Mac OS environments  Good...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India KNOREX Full time

    About KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPOTM (Unify to Simplify...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Knorex Full time

    About KnorexEstablished in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPO (Unify to Simplify -...

  • Technical Support Engineer

    1 month ago

    Pune, Maharashtra, India Ansys Full time

    Summary / Role PurposeJoin our team at Ansys Customer Excellence to assist customers with their engineering simulation projects and Ansys software integration. Contribute to growing Ansys' business by providing technical support, offering solutions to technical challenges, and conveying customer feedback to enhance Ansys products. Be part of our passionate...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India KNOREX Full time

    About Knorex Established in 2010, Knorex is a cutting-edge advertising technology MNC with offices across USA, Australia, China, Singapore, Vietnam, India, Thailand and Malaysia. Knorex provides Precision Performance Marketing products and solutions to the world's leading brands and media agencies. With its full-stack platform, Knorex XPOTM (Unify to...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Ansys Full time

    Summary / Role Purpose Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows and grow Ansys' business. You will use advanced-level engineering knowledge to provide technical post-sales support, find solutions to a...

  • Technical Support Engineer

    4 days ago

    Pune, Maharashtra, India Aera Technology Full time

    Apply for Aera Technology Technical Support Engineer, Career Progress Consultants in Pune for 2 - 4 Year of Experience on

  • Technical Support Engineer

    2 months ago

    Pune, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Qualys Full time

    Come work at a place where innovation and teamwork come together to support the most exciting missions in the world The Technical Support Team is responsible for managing the prompt resolution of global customer and partner service requests in a highly secured environment. The Senior Technical Support Engineer - Security Applications works closely with...

  • Technical Support Engineer

    4 days ago

    Pune, Maharashtra, India Ansys Software Pvt Ltd Full time

    Apply for Technical Support Engineer Structures Job Details Ansys, Career Progress Consultants in Pune for 2 - 5 Year of Experience on

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India Ansys Full time

    Requisition #: 13975 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...

  • Technical Support Engineer

    2 months ago

    Pune, Maharashtra, India ansysco anand Full time

    Apply for Technical Support Engineer Electric Machine, Power Electronics, Python, Career Progress Consultants in Pune for 1 - 4 Year of Experience on

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teamsResponsibilities:Provide technical support to SailPoint customers and field personnel via multiple channels, including ticketing system,...

  • Technical Support Engineer

    1 week ago

    Pune, Maharashtra, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teams. Responsibilities: Provide technical support to SailPoint customers and field personnel via multiple channels, including ticketing...

  • Technical Support Engineer

    4 days ago

    Pune, Maharashtra, India Ansys Software Pvt Ltd Full time

    Apply for Technical Support Engineer Fluids Content Development Job Details Ansys, Career Progress Consultants in Pune for 0 - 3 Year of Experience on

  • Technical Support Engineer

    1 month ago

    Pune, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teams. Responsibilities: Provide technical support to SailPoint customers and field personnel via multiple channels, including ticketing...

  • Technical Support Engineer

    1 month ago

    pune, India SailPoint Full time

    This position (part of our Technical Support Team) works directly with Customer and SailPoint field personnel to identify, troubleshoot, and resolve technical problems directly or in conjunction with our engineering teams. Responsibilities: Provide technical support to SailPoint customers and field personnel via multiple channels, including...

  • Technical Support Engineer

    2 weeks ago

    Pune, Maharashtra, India Druva Full time

    About Druva: Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry's first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based...

  • Technical Support Engineer

    1 month ago

    pune, India Druva Full time

    About Druva: Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry’s first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a...

  • Technical Support Engineer

    1 month ago

    Pune, India Druva Full time

    About Druva: Druva enables cyber, data and operational resilience for every organization with the Data Resiliency Cloud, the industry’s first and only at scale SaaS solution. Customers can radically simplify data protection, streamline data governance, and gain data visibility and insights as they accelerate cloud adoption. Druva pioneered a SaaS-based...