TECEZE - Senior Endpoint System Engineer - Mobile Device Management

Responsibilities :

- The ideal candidate will have hands-on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions.

- You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals.

- This involves asking insightful questions and actively listening to their responses.

- Handle incoming technical quires, via calls, emails, and chat messages from the Customers, experiencing technical issues.

- This might involve recommending specific configurations, integrations, or workflows that will best serve the client.

- Diagnose and troubleshoot technical issues related to our product.

- Youll work closely with other teams, engineering, product management, and including sales teams to ensure seamless customer experience.

- Youll need a strong understanding of MDM, RMM, and Patch Management tools, based on customer needs and business goals.

- You'll need a strong understanding of Hexnode's features, its architecture, and its integration capabilities.

- You should be able to answer technical questions confidently and address any concerns the client may have and provide

step-by-step guidance and solutions to clients, ensuring a positive customer experience.

- Escalate complex technical issues to the appropriate internal teams for resolution.

- Stay up to date with the latest features and updates of our unified endpoint management product.

- You'll need to stay updated on the competitive landscape, understanding the trends, changes in cybersecurity industry, and be the evangelists of UEM products, get an in-depth knowledge on UEM product lines.

- Provide product training to clients and internal teams as needed.

- Document and track support issues to maintain a comprehensive knowledge base.

- Communicate effectively with customers, keeping them informed of the status of their tech requests.

- You are often the first point of contact for potential customers, and your professionalism and expertise can significantly influence their perception of Hexnode.

- Ensure a high level of customer satisfaction through professional and courteous communication.

- You're on the front lines, interacting directly with potential clients.

- This gives you valuable insights into market trends, customer needs, and areas where Hexnode can improve.

- You should actively collect this feedback and share it with the product development Skills & Qualifications :

- Experience with deploying, configuring, and supporting MDM solutions such as AirWatch, Or Workspaceone or Microsoft Intune.

- Excellent communication skills : You can clearly and concisely explain technical concepts to both technical and non-technical audiences and effective communication with interpersonal skills.

- 3-5 years of experience in the cybersecurity domain, with a focus on MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management tools.

- Strong understanding of security frameworks and protocols for device management, remote monitoring, and patching.

- Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or NinjaRMM.

- Basic understanding of network security, endpoint protection, and IT infrastructure.

- Strong organizational skills : You can manage multiple tasks and prioritize effectively in a fast-paced environment.

- Your approach challenges with enthusiasm and a can-do spirit and the ability to work independently and collaboratively in a fast-paced environment.

- A team player mentality : You thrive in a collaborative environment and are willing to go the extra mile to support your

colleagues.

- BE or B-Tech in (Any Skills : (Good to have) :

- Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or any other relevant cybersecurity certifications.

- Experience in network security and endpoint management.

- Knowledge of cloud security concepts and technologies.

(ref:hirist.tech)

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