Endpoint System Engineer

Role Details :

Experience : 3+ years, with at least 2 years in relevant domains (UEM/MDM)

Notice Period : Immediate to 30 days (up to 45 days if currently serving)

Work Mode : On-site (5 days a week)

Shift Timing : Rotational shifts between 6 AM IST 8 PM IST

Domain Expertise : Unified Endpoint Management (UEM), Mobile Device Management (MDM), System Center

Configuration Manager (SCCM) mandatory

Education : BE/B.Tech only

Job Overview :

As a Endpoint System Engineer (3-5 Years), you will play a crucial role in ensuring client satisfaction by providing timely and effective technical assistance.

Do you thrive on solving puzzles and empowering others? Are you passionate about technology and eager to make a real impact? If so, has the perfect opportunity for you

We're seeking a highly motivated and customer-centric Sr Endpoint System Engineer (3+ Years) to join our dynamic team. As the front line of our customer experience, you'll be instrumental in ensuring our clients get the most out of s cutting-edge Unified Endpoint Management (UEM) solution.

You'll be more than just a technical support agent you'll be a trusted advisor, a problem solver, and a champion for our customers.

Responsibilities :

- The ideal candidate will have hands-on experience with Mobile Device Management (MDM), Remote Monitoring and Management (RMM) tools, or Patch Management solutions.

- You will be engaging with clients to understand their current device management challenges, their IT infrastructure, their security requirements, and their long-term goals. This involves asking insightful questions and actively listening to their responses.

- Handle incoming technical quires, via calls, emails, and chat messages from the Customers, experiencing technical issues. This might involve recommending specific configurations, integrations, or workflows that will best serve the client.

- Diagnose and troubleshoot technical issues related to our product.

- Youll work closely with other teams, engineering, product management, and including sales teams to ensure seamless customer experience.

- Youll need a strong understanding of MDM, RMM, and Patch Management tools, based on customer needs and business goals.

- You'll need a strong understanding of features, its architecture, and its integration capabilities.

- You should be able to answer technical questions confidently and address any concerns the client may have and provide step-by-step guidance and solutions to clients, ensuring a positive customer experience.

- Escalate complex technical issues to the appropriate internal teams for resolution.

- Stay up to date with the latest features and updates of our unified endpoint management product.

- You'll need to stay updated on the competitive landscape, understanding the trends, changes in cybersecurity industry, and be the evangelists of UEM products, get an in-depth knowledge on UEM product lines.

- Provide product training to clients and internal teams as needed.

- Document and track support issues to maintain a comprehensive knowledge base.

- Communicate effectively with customers, keeping them informed of the status of their tech requests.

- You are often the first point of contact for potential customers, and your professionalism and expertise can significantly influence their perception

- Ensure a high level of customer satisfaction through professional and courteous communication. You're on the front lines, interacting directly with potential clients.

- This gives you valuable insights into market trends, customer needs, and areas where can improve. You should actively collect this feedback and share it with the product development team.

Required Skills and Qualifications :

- Experience with deploying, configuring, and supporting MDM solutions such as Microsoft Intune, Or Workspaceone or. AirWatch, or JAMF.

- Excellent communication skills : You can clearly and concisely explain technical concepts to both technical and non-technical audiences and effective communication with interpersonal skills.

- 3+ years of experience in the cybersecurity domain, with a focus on MDM (Mobile Device Management), RMM (Remote Monitoring and Management), or Patch Management tools.

- Strong understanding of security frameworks and protocols for device management, remote monitoring, and patching.

- Familiarity with RMM and Patch Management tools like Kaseya, ConnectWise, or NinjaRMM.

- Basic understanding of network security, endpoint protection, and IT infrastructure.

Strong organizational skills :

- You can manage multiple tasks and prioritize effectively in a fast-paced environment.

- Your approach challenges with enthusiasm and a can-do spirit and the ability to work independently and collaboratively in a fast-paced environment.

- A team player mentality : You thrive in a collaborative environment and are willing to go the extra mile to support your colleagues.

- BE or B-Tech or MCA

Desired Skills : (Good to have) :

- Certifications such as CompTIA Security+, Certified Information Systems Security Professional (CISSP), or any other relevant cybersecurity certifications.

- Experience in network security and endpoint management.

- Knowledge of cloud security concepts and technologies