Customer Support

4 weeks ago

Mumbai, India Trade W Full time

Company DescriptionTrade W is a leading multi-asset trading platform with over seven years of industry experience, providing global users with secure, convenient, and efficient access to the financial markets. We offer CFD trading across a wide range of asset classes — including forex, cryptocurrencies, stocks, indices, metals, and commodities — through our intuitive app and web platform.Launched in 2018 as the flagship brand of Tradewill Global LLC, Trade W was built on a customer-first philosophy and a vision to make trading success more accessible. Today, we continue to grow as a trusted platform, committed to empowering traders worldwide with equal opportunities for success.Job SummaryWe are looking for a Retention Agent to join our Customer Support team with a core focus on helping registered clients successfully complete their deposits. This role is critical in resolving deposit-related issues, addressing client concerns, and ensuring a smooth and positive user experience that leads to conversion. You’ll serve as the bridge between interest and action, turning intent into completed transactions.Key Responsibilities:Make outbound calls or send messages to clients based on distribution and build up solid relationships.Proficiently grasp relevant job knowledge, promptly and accurately handle customer demands, and quickly and efficiently resolve user issues within specified time frames to enhance customer retention and satisfaction.Proactively identify, summarize, and verify potential issues through clients’ feedback, pass on the problems to relevant departments for follow-up, or propose effective suggestions to assist in business optimization.Assist development engineers in resolving customer problems and provide real-time technical support for first-line troubleshooting.Handle occasional tasks assigned by supervisors.Requirements:Languages: English and Hindi (Both MUST BE fluent in spoken and written)Minimum 6 months to 2 years of experience in customer service rolesExcellent communication skillsStrong problem-solving abilityEmpathetic and patient when dealing with challenging customer interactions.Experience from customer service or online service experience will be added advantage.

  • Customer Support Executive

    2 days ago

    Mumbai, Maharashtra, India D Analytical Support Full time

    About the RoleWe are looking for dynamic and enthusiastic individuals to join our International Voice Process in Mumbai, where you will be supporting a leading healthcare client. This role involves providing exceptional customer service through outbound calls, assisting with document collection, and supporting the team of underwriters in the healthcare...

  • Customer Support Executive

    13 hours ago

    Mumbai, India Aditi Tracking Support pvt Ltd Full time

    **Qualification: HSC (with min. 6 months Exp.)** **Graduate (Fresher’s can also apply)** **ROLES & RESPONSIBILITY**: **Customer Focus** - Take ownership of each customer while empathizing and prioritizing customer needs. - Resolve conflicts and manage customer expectations. - Determine customer needs and provide appropriate solutions through relationship...

  • Maintenance Technician

    2 weeks ago

    Mumbai, India customer support center Full time

    A technician is a worker in a field of technology who is proficient in the relevant skill and technique, **Job Types**: Full-time, Regular / Permanent, Fresher, Contractual / Temporary Contract length: 12 months **Salary**: ₹10,340.56 - ₹35,814.56 per month Schedule: - Day shift - Fixed shift - Monday to Friday - Weekend availability - Weekend...

  • Customer Assistant

    6 days ago

    Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    We are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...

  • Customer Support

    2 weeks ago

    Mumbai, Maharashtra, India Teleperformance (TP) Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    We are seeking a Customer Support Representative to join our team. This role is ideal for a proactive and customer-focused individual looking to begin their career in customer support. The individual will be responsible for assisting customers with inquiries, resolving issues, and ensuring a positive customer experience. The role involves handling support...

  • Customer Support

    2 days ago

    Mumbai, Maharashtra, India Bajaao Music Full time

    Key ResponsibilitiesCustomer Support OperationsManage daily customer support operations across phone, email, WhatsApp, live chat, and ticketing systems.Ensure timely and accurate resolution of customer queries, complaints, and escalations.Define and monitor SLAs, CSAT, NPS, TAT, and other CX metrics.Handle critical escalations and ensure root cause analysis...

  • Customer Support

    2 weeks ago

    Mumbai, India Expo Job Consultancy Full time

    **Job Description and KPI’s: Customer Support Executive (Calling and Chat)** Role Objective: The Customer Support Executive will be handling all types of calls/ chats with good quality and excellent phone etiquette with good problem solving skills. Job Location: Chakala, Andheri West **Responsibilities**: - Understanding the products and services...

  • Customer Support

    4 days ago

    Mumbai, India AcumenHRconsulting Full time

    Job Description is an emerging company which is in the distribution of sports nutrition supplements on a pan India level through an app Job Title: Executive - Customer Support Reporting to: General Manager Job Location: Mumbai ( Vikroli ) Key Responsibilities: - Understanding and promoting the company’s products and services - Generating leads and...

  • Customer Support

    1 week ago

    Mumbai, Maharashtra, India CeeQ Full time

    Seeking a Customer Service Executive for a Retail brand in MumbaiResponsibilities● Be the first point of contact for customer support queries — pre-sale and post-sale● Handle inquiries via email, phone, and chat● Manage after-sales processes — warranty requests, returns, replacements● Work closely with the Operations team to ensure timely and...

  • Customer Support

    1 week ago

    Mumbai, India SH Square Consultants Full time

    Job Description: Role - Customer Support Experience - Freshers/Experienced having knowledge of MS Excel & Mailing. Location - Andheri, Mumbai. Work Mode - Work from Office, 6 days working. Normal Shift Joining - Immediate Interested can call or whatsapp on - 9893187940 Shruti Sharma **Salary**: ₹150,000.00 - ₹200,000.00 per year **Education**: -...