iamneo.ai - Customer Advocacy & Engagement Manager

4 weeks ago

Bengaluru, India i am neo Full time

About Iamneo:

- Founded in 2016 and now part of the NIIT family, iamneo is a rapidly growing, profitable B2B EdTech SaaS company revolutionizing tech talent upskilling, evaluation, and deployment.

- Our AI-powered platforms enable enterprises and educational institutions to build future-ready talent at scale.

- As an NIIT Venture, we combine NIIT's 40+ years of learning and talent development expertise with our AI-driven, product-focused approach to modern upskilling.

- If you are passionate about innovation, precision, and financial governance, we'd love to have you on board.

Role Overview:

- The Customer Advocacy & Engagement Manager will be the driving force behind two strategic initiatives:.

- Customer Advocacy - turning our happiest customers into long-term brand ambassadors through referrals, case studies, co-marketing, and recognition.

- Customer Advisory Board (CAB) - creating and managing a strategic forum of senior customer stakeholders to influence product vision, validate roadmaps, and share market insights.

- This is a high-impact, relationship-driven role that sits at the intersection of customer success, marketing, and product strategy.

Key Responsibilities:

Customer Advocacy Program:

- Own and execute the customer referral process within the broader advocacy program.

- Identify potential advocates using NPS, CSAT, and product usage data.

- Drive advocacy initiatives such as co-branded case studies, thought leadership pieces, and. recognition campaigns.

- Track and report referral metrics and advocate engagement to leadership.

Customer Advisory Board (CAB):

- Lead execution of the CAB Charter, organizing 2 structured meetings annually (virtual/inperson) plus interim engagements.

- Facilitate discussions on product vision, market trends, and innovation feedback.

- Manage CAB membership cycles for balanced representation across institution types, roles, and geographies.

- Ensure feedback loops are closed and insights influence roadmap and GTM strategies.

Engagement & Recognition:

- Build tiered recognition programs for advocates and CAB members (events, spotlights, awards).

- Maintain ongoing engagement touchpoints to nurture long-term relationships.

Governance & Reporting:

- Ensure all advocacy and CAB activities are tracked in CRM.

- Create monthly dashboards for leadership summarizing impact, trends, and next steps.

- Uphold confidentiality and ethical guidelines in all engagements.

Roles & Expectations:

- Serve as the primary liaison for all customer advocates and CAB members.

- Ensure measurable business outcomes from advocacy and CAB programs.

- Build repeatable playbooks for advocacy, referrals, and CAB facilitation.

- Partner cross-functionally with Sales, Marketing, and Product to align customer voice with business priorities.

Non-Negotiables (Must-Have Skills):

- Strong relationship-building skills with senior decision-makers (CXOs, Deans, VPs, HR Heads).

- Proven experience in customer advocacy, customer success, community management, or partner programs.

- Excellent facilitation, verbal, and written communication skills.

- Experience in B2B SaaS / EdTech environments.

- Familiarity with CRM tools (HubSpot, Pipedrive, Salesforce).

- Skilled in managing strategic forums or executive councils.

Required Experience:

- 5-8 years in Customer Success, Advocacy, or Account Management.

- 2+ years in designing or executing structured advocacy or CAB programs.

(ref:iimjobs.com)

  • Sales Development Representative

    3 weeks ago

    Bengaluru, India Customer Engagement Platform Full time

    Job Title: Senior Sales Development RepresentativeLocation: BangaloreRegion : US / Europe / APACWhat You’ll Do- Be the first point of contact for prospective customers in North America.- Own your prospecting game, research accounts, identify decision-makers, and craft targetedoutreach strategies.- Use LinkedIn Sales Navigator, CRM, and intent data tools to...

  • Executive-advocacy

    4 days ago

    Bengaluru, India AastarUrmika Health Systems Full time

    **Executive - Advocacy** **Aastrika Foundation** Organization: Aastrika Foundation Reports to: Manager - Advocacy Job Location: Bangalore, Karnataka Experience: 3-5 years experience **Job Profile** The Executive-Advocacy will work closely with the Manager - Advocacy on all communications, branding, and advocacy activities of Aastrika Foundation. The...

  • ▷ 3 Days Left! Sales Development Representative

    3 weeks ago

    Bengaluru, India Customer Engagement Platform Full time

    Job Title: Senior Sales Development Representative Location: Bangalore Region : US / Europe / APAC What You’ll Do Be the first point of contact for prospective customers in North America. Own your prospecting game , research accounts, identify decision-makers, and craft targetedoutreach strategies. Use LinkedIn Sales Navigator, CRM, and intent data...

  • Manager - Content, Influencer & Advocacy

    3 days ago

    Bengaluru, Karnataka, India Diageo Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    About the Function: Our Marketing team are creators, helping to build and nurture some of the worlds most loved brands. We craft amazing connections with people around the world to celebrate our brands legacies and reimagine them for the world today, and into the future.Everything we do is underpinned by a deep understanding of our consumers, behaviours,...

  • Government Engagement

    5 days ago

    Bengaluru, Karnataka, India Infopace Managment Full time

    VKF is looking for a highly skilled professional with 4 to 8 years of proven expertise in research-based publications, government engagement, public policy, or strategy within the social impact sector. The ideal candidate will possess strong capabilities in conducting research and surveys, producing high-quality documentation and publications, and applying...

  • Sales Development Representative

    4 weeks ago

    Bengaluru, India Customer Engagement Platform Full time

    Job Title: Senior Sales Development Representative Location: Bangalore Region : US / Europe / APAC What You’ll Do Be the first point of contact for prospective customers in North America. Own your prospecting game , research accounts, identify decision-makers, and craft targetedoutreach strategies. Use LinkedIn Sales Navigator, CRM, and intent data...

  • Sales Development Representative

    3 weeks ago

    Bengaluru, India Customer Engagement Platform Full time

    Job Title: Senior Sales Development Representative Location: Bangalore Region : US / Europe / APAC What You’ll Do Be the first point of contact for prospective customers in North America. Own your prospecting game , research accounts, identify decision-makers, and craft targetedoutreach strategies. Use Sales Navigator, CRM, and intent data tools to...

  • Sales Development Representative

    3 weeks ago

    Bengaluru, India Customer Engagement Platform Full time

    Job Title: Senior Sales Development Representative Location: Bangalore Region : US / Europe / APAC What You’ll Do Be the first point of contact for prospective customers in North America. Own your prospecting game , research accounts, identify decision-makers, and craft targetedoutreach strategies. Use LinkedIn Sales Navigator, CRM, and intent data...

  • Sales Development Representative

    3 weeks ago

    Bengaluru, India Customer Engagement Platform Full time

    Job Title: Senior Sales Development RepresentativeLocation: BangaloreRegion : US / Europe / APACWhat You’ll DoBe the first point of contact for prospective customers in North America.Own your prospecting game, research accounts, identify decision-makers, and craft targetedoutreach strategies.Use LinkedIn Sales Navigator, CRM, and intent data tools to find...

  • Executive - Advocacy

    2 weeks ago

    Koramangala, Bengaluru, Karnataka, India Aastrika Foundation Full time

    **Executive - Advocacy** **Aastrika Foundation** Organization: Aastrika Foundation Reports to: Head - Advocacy Job Location: Bangalore, Karnataka Experience: 1-5 years experience Qualification: - Bachelor's in Journalism or Digital Marketing, B.A. Content/Blogs/Social Media Posts Writing **Job Profile** The Executive-Advocacy will work closely with...