Technical Engineer

4 weeks ago

Delhi, Delhi, India Datacultr Full time

As a Technical Engineer Pre Sales & Integration, you will be responsible for managing customer onboarding onto our SaaS platform, handling configurations, conducting API walkthroughs, and providing advanced technical troubleshooting beyond standard product support procedures.

Core Responsibilities :

- Customer Onboarding : Guide and manage the onboarding of new customers, configuring our SaaS platform according to client needs and ensuring a smooth transition onto the platform.

- API Integration and Walkthroughs : Conduct detailed walkthroughs of API integrations with customer technical teams, ensuring clarity and successful integrations.

- Advanced Technical Support : Act as the escalation point for complex technical issues, troubleshooting and resolving problems not covered by standard SOPs.

- SaaS Platform Configuration : Manage and optimize configurations within the SaaS environment to enhance client functionality and user experience.

- Collaboration & Documentation : Work collaboratively with product management, engineering, and customer support teams to document processes, solutions, and best practices.

Key Requirements :

- Minimum 2 years experience in a technical integration or similar role within the SaaS industry.

- Proficiency with APIs and SaaS platform configurations.

- Strong analytical, problem-solving, and troubleshooting skills.

- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical stakeholders.

What We Offer :

- Opportunity to shape the future of unsecured lending in emerging markets

- Competitive compensation package

- Professional development and growth opportunities

- Collaborative, innovation-focused work environment

- Comprehensive health and wellness benefits

Location & Work Model :

- Hybrid

- Immediate joining possible

(ref:hirist.tech)

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