Technical Support Engineer

3 weeks ago

Delhi, Delhi, India SMC Group Full time

About the Role:

We are seeking a detail-oriented and technically skilled Backoffice Support Engineer (with strong SQL ) expertise to join our support team. The ideal candidate will be responsible for resolving internal and external client issues, managing data-related tasks, and supporting key back-office systems and tools

Job Title: Backoffice Support Engineer (Strong SQL)

Key Responsibilities:

  • Provide technical support for back-office operations and internal teams.
  • Investigate and resolve data issues using advanced SQL queries and analysis.
  • Write and optimize SQL scripts to extract, transform, and report data from large relational databases.
  • Troubleshoot production issues and escalate as necessary, ensuring timely resolution.
  • Monitor scheduled jobs, data pipelines, and system performance metrics.
  • Collaborate with development and QA teams to resolve defects and validate bug fixes.
  • Document processes, incidents, and best practices to improve team efficiency.
  • Perform data audits and reconciliations as needed.

Requirements:

  • Experience in a fintech, SaaS, or enterprise software environment.
  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 3-6 years of experience in a technical support, back-office operations, or data operations role.
  • Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data modelling).
  • Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server.
  • Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow).
  • Knowledge of data integrity, security, and compliance standards.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Should have experience working in 24*7 projects and be flexible to work in rotational shifts (morning, evening and night)

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