Technical Customer Support
2 months ago
MUST HAVE home automation/ smart home exp
Note: This job require 1020% onsite smart lock installation support (Travelling charges will be reimbursed)
We are seeking a fulltime remote Customer Support Specialist. You will be the first point of contact for our customers providing exceptional support and ensuring their needs are met promptly and effectively.Key Responsibilities
- Assist customers with technical issues via email chat and phone.
- Provide excellent customer service and ensure customer satisfaction.
- Troubleshoot problems identify root causes and provide solutions.
- Escalate complex issues to higherlevel support when necessary.
- Maintain accurate documentation of all customer interactions.
- Strong English communication skills both written and verbal.
- Excellent problemsolving abilities and a customeroriented mindset.
- Familiarity with SAAS products and technical support experience is a plus.
- Ability to work independently in a remote environment.
- Competitive salary and benefits.
- Opportunities for professional growth.
customer support,communication skills,saas products,technical support,troubleshooting,problem-solving,automation,communication,home automation,remote environment,customer satisfaction,customer,saas,customer service,remote work,smart home
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