Technical Customer Support

2 months ago


Sany, India Feufo Inc Full time
Job Title: Customer Support $30k USD per year MUST HAVE SaaS/ home automation/ smart home expLocation: United States remote Canada(Remote)Work Experience (years) : 1 YearsAnnual Compensation : 30k USD per year
MUST HAVE home automation/ smart home exp
Note: This job require 1020% onsite smart lock installation support (Travelling charges will be reimbursed)
We are seeking a fulltime remote Customer Support Specialist. You will be the first point of contact for our customers providing exceptional support and ensuring their needs are met promptly and effectively.Key Responsibilities
  • Assist customers with technical issues via email chat and phone.
  • Provide excellent customer service and ensure customer satisfaction.
  • Troubleshoot problems identify root causes and provide solutions.
  • Escalate complex issues to higherlevel support when necessary.
  • Maintain accurate documentation of all customer interactions.
Qualifications
  • Strong English communication skills both written and verbal.
  • Excellent problemsolving abilities and a customeroriented mindset.
  • Familiarity with SAAS products and technical support experience is a plus.
  • Ability to work independently in a remote environment.
Benefits
  • Competitive salary and benefits.
  • Opportunities for professional growth.

customer support,communication skills,saas products,technical support,troubleshooting,problem-solving,automation,communication,home automation,remote environment,customer satisfaction,customer,saas,customer service,remote work,smart home



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